"Quality customer service when I entered the store, always kept me updated on the condition of my laptop and when it will be done."
"Very helpful staff, nothing to much trouble."
"an amazing hard working team, with brilliant customer service and friendly individuals."
"The staff were really friendly and helpful."
"Everyone in the shop is helpful, reliable and they provide excellent service, both in the shop and on home visits."
"Really friendly and knowledgeable staff who give great service and help."
"They gave me expert advice and all their staff seemed knowledgable and helpful."
Cons:
"Very slow work, and one very unsatisfied customer."
"They don't update you on ANYTHING, I had to keep calling every week to get an update for myself."
"AVOID, WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED."
"Not one of my calls were returned despite promises."
"I had no updates from there on about the laptop for 4 weeks, having to call back myself and check up, it took around 5 weeks for me to get the laptop back, broken still."
"So yeah never again and you see all the bad reviews you have had. Its all the same issue. You shouldn't be in business."
"Worst experience ever! I will advise you to go somewhere else to fix your laptop."
Repair Quality
Pros:
"They really did go the extra mile to help me, as they first of all immediately recovered the presentation for me so worst case scenario i could use it on another machine."
"James has fixed our computer system for years at very reasonable costs."
"Highly recommended. Have used them on more than 1 occasion, for both a phone and a macbook repair."
"These guys repaired my MacBook after it was damaged by water ...it involved significant micro soldering etc."
"James and his team were very helpful and have completely fixed my poorly device for a reasonable price."
"The work was done to a really high standard and looked great when it was finished."
"Had an issue where my computer kept shutting down during startup, turned out that the CPU fan had died... my machine was back up and running within an hour."
Cons:
"Useless, the first supposed fix made the computer worse."
"It took around 5 weeks for me to get the laptop back, broken still."
"On top of that I asked him about the guaranteed repair that he stated, and he said that no one ever said that which was a lie."
"They broke my front camera and my screen display wasn’t the same as it was before."
"They say its a psu problem. Turns out its more then a psu problem so they didnt look at it properly."
"Brung a graphics card to be fixed... after almost a month they said it had failed."
"Avoid this place as they have done a very poor job."
Price and Value
Pros:
"The price was far less than I expected too and certainly far less than a new PC!"
"James has fixed our computer system for years at very reasonable costs."
"Very quick service, reasonable prices and great customer service."
"They were also very reasonably priced."
"They offer a fair price."
"All at a very reasonable price."
"The prices were very affordable, that even students would see them as reasonable compared to the high prices i was expecting to pay and quoted from other places."
Cons:
"I paid £65 for this, it was such a waste and I’m never going back there again."
"Told my mother that her motherboard is dead and they cannot even power the laptop."
"It was finally agreed that they would back everything up and reload all of our personal information... most of our documents were missing."
"Although I spoke with the manager about my disappointment of spending a lot more than £100 I end up with a broken laptop."
"My laptop still cuts out. My usual place charges £15 for a diagnosis fee and discounts it off any repair.. This place has cost me twice that."
"Apple wanted £1000 to replace the whole motherboard but 19 Computing charged me barely over 10% of that."
"I was given an extremely reasonable price which i was more than willing to have payed."