Computer Genius PC Laptop | Apple Mac | iMac | MacBook | Repairs | Reviews Summary

Laptop Repair Quality

Pros:

• "Service here is amazing!!! I was going back and forth with other companies to have my surface pro 7 screen replaced."
• "By far the best computer repair shop in London...they were able to get it [dead laptop] up and running in 2 days."
• "Great service. They were quickly able to find that my hard drive was the problem."
• "Repaired my MacBook screen for a very reasonable price."
• "Got a gaming PC repaired from this store and the service was fantastic."
• "Excellent service. I ordered a laptop...They're excellent with custom builds, using quality components."
• "One of the most professional, diligent and talented technicians in London."
• "Very enthusiastic about their work, and great customer service."

Cons:

• "They have completely bent the chassis of the laptop and the battery won't even stay in line with the laptop anymore."
• "It took a bit of running around & waiting but I eventually did get the screen replaced on my iPad."
• "After bringing my laptop and getting a good speedy repair, I recommend this store to my dad...taking almost 3 months to do a bad repair."
• "Not professional. I Asked to fix audio, replace screws, save information and install windows because my screen was in blue."
• "Update: I took my MacBook to Apple after Asad's horrible service only to find out he stole the I/O Flex!"
• "I called them up for an enquiry...the problem was with the battery, funny enough my battery had swollen up and died."
• "Good efficient service, however despite covid only accept cash payments."
• "My laptop had beer spilt all over it, they did my laptop repair on Christmas Eve, and luckily I got it back in 2 hours!"

Customer Service Experience

Pros:

• "The owner is extremely knowledgeable and service is fast and reasonable. He impressed me with genuine kindness."
• "Great service. They were quickly able to find that my hard drive was the problem and had my laptop ready to use in an hour or so."
• "I loved the service provided. The service is absolutely good there is no another word."
• "I made a google search for Apple Mac repairs and computer genius came up on top of the rankings that’s why I chose them."
• "Would highly recommend them for getting your gaming PC fixed. Very reasonable rate."
• "Bought in my iMac which had some issues, - FIXED IN ABOUT 3 hours time frame!!"
• "I got recommended by a friend to get my laptop fixed from here. After 3 apple store visits I was told that my MacBook cannot be fixed."
• "A very warm welcome, and extremely friendly customer service."

Cons:

• "They did not seem very well trained or experienced and made lots of mistakes, but I kept my mouth shut."
• "I was quoted £10 at the end of the 'repair', and you're right I did not pay it fully. Why would I have paid £10 for the removal of one screw?"
• "I stood there for around 5 minutes with the money without being noticed. Just IMAGINE how easily it would be for thieves to steal from this store."
• "He then contacted me 5 days later saying it is ready and when I texted his BUSINESS NUMBER asking a question about the job I had done he blocked me."
• "The owner is extremely knowledgeable and service is fast and reasonable. He impressed me with genuine kindness."
• "It took a bit of running around & waiting but I eventually did get the screen replaced on my iPad."
• "I got recommended by a friend to get my laptop fixed from here. After 3 apple store visits I was told that my MacBook cannot be fixed."
• "I got recommended to to get my apple MacBook repair done from computer genius in East Ham."