"Unexpectedly the deserts we ordered were finger licking delicious."
"Desserts were very nice, decent portions."
"Desserts and drinks were lovely too."
"The cookie dough was lovely 😊."
"The mango and passionfruit smoothie was lovely and refreshing."
"Heavenly has always been my go-to place when it comes to satisfying my sweet craving."
"Vibrant and family orientated dessert eatery."
"The desserts were fantastic and fresh."
"The desserts were 5* and so decadent."
"Love this place clean environment lovely staff."
Cons:
"The waffles were raw, with little to no toppings."
"My daughter's cruffle had no toppings on it."
"The desserts have gone downhill. Wasn’t very nice-could have been better."
"When it came we were all super shocked to find that they had just cut up some puff pastry cinnamon swirls into quarters and tried to pass that off as monkey bread."
"The desserts were so average and too expensive for the quality and quantity they serve."
"They serve large sharp piece of glass in the food."
"The mojito’s me and my best friend ordered were lemonade with leaves/pomegranate floating on top."
"The crepe wasn’t even cooked from the inside."
"Desserts got cold whilst waiting for cutlery."
"The Milkcake was like a thin dense pancake with pistachio on top."
Customer Service
Pros:
"Staff is best and very polite."
"He was super helpful, even when we took absolutely ages to order."
"The service was absolutely brilliant I genuinely think that this was best experience I ever got."
"The staff's behavior was very nice especially Suzana who makes customers come again and again."
"Exceptional service today by waitress Sana very pleasant and made myself and partner feel very welcome."
"Suzana, layla and saariyah all welcomed me into the restaurant and they took really good care of me."
"Service is always amazing, owners are brilliant and always attentive."
"The staff here are absolutely outstanding."
"The staff and service were very agreeable and the food is delicious!"
"I had great service, she help me out with parking, choice of product which was a mango and passionfruit smoothies which was amazing."
Cons:
"The service was very poor, and the girl who served us was very rude."
"They didn't even have enough cups to serve water!"
"The manager decided to run away."
"Their dismissive attitude and lack of empathy towards my concerns were completely unacceptable."
"I believe that as a customer, I deserve to be treated with respect and courtesy."
"Workers look so dull but can’t blame them probably overworked, they look it."
"The manager decided not to come over and just watch us from a far."
"Staff were huddled eating pepes on a selected booth table."
"One of the people on our table ordered a tea and the waiter brought over the tea and some milk but no sugar or spoon."
"The staff's conduct was not only impolite and unprofessional."
Cleanliness and Hygiene
Pros:
"First time we went. Was nice atmosphere and clean."
"Loved the staff member cleaning and sanitising as customers left."
"The Enviroment is extremely clean."
"Nice and cozy restaurants, food was up to standard."
"Nice clean shop."
"The toilets were very clean and had been checked in the last hour."
"We had a great time at heavenly desserts in Walsall, we were served by a lovely young lady named Leah, She was very attentive and polite!"
Cons:
"My 5 year old daughter needed to go toilet and the state of both of the toilets was absolutely horrendous."
"It was so horrible it put me off my desserts."
"Ordered a cherry blossom & lychee seltzer and 2 creps but the driver dropped off jus the creps and no drink."
"They only got two stars because the staff are nice. Service is slow and desserts are average at best."
"The young females were more invested in sorting their hair and make up out than taking our order and preparing our desserts."
"My daughter found a part of metal scouring pad in her icecream."
"I also made them aware that there is no handwash in the toilets or by the counter sink."
"They said it had ran out and the staff had been using fairy liquid."