"The restrooms were clean and well-maintained, reflecting a commitment to hygiene and customer comfort."
"It's cleaned as you look around and staffed by people who look like they want to be there!"
"Well maintained grassed areas as you approach the service area."
"Even though it is an extremely busy service, it is kept clean and tidy and hygienic."
"The place is clean along with the toilets and the food concession places are also great."
"The facility was notably clean and tidy, a clear indication of the staff's commitment to maintaining high standards of hygiene and orderliness."
"Cleanliness extended to all areas of the service station, from the restrooms to the dining and seating areas, creating a comfortable environment for travelers."
Cons:
"Toilets were not clean and only half of them worked, not good or convenient."
"The place was very dirty and messy everywhere."
"Toilets rotten dirty, poor service at food concessions."
"Unfortunately the women's toilets were dirty and smelly."
"The toilets were very dirty and I felt like I needed a shower after using them."
"Used to stop here all the time as it was always clean and tidy, pleasant atmosphere and yes not cheap but cheaper than other services. This time floors were dirty, toilets smelly and grimey, decor run down, prices extortionate."
"The toilets (ladies) were not great, water on floor, some toilets not clean."
Service and Staff
Pros:
"The staff here couldn't be any better well respectful and smart presented."
"I complimented the lady who was cleaning at the time (her name was Andrea). She was very pleasant."
"The staff at Roadchef Norton Canes were courteous and efficient."
"The young staff kept their cool, treated everyone with respect and everyone got served, well done Team Costa."
"Welcoming staff, and left feeling relaxed and happy, thanks for creating green spaces for us."
"Friendly staff, and very clean toilets!"
"The staff were super friendly and very efficient."
Cons:
"Every time I go in here in middle of night I stand for ages waiting to get served while the staff sit around a table and chat to each other."
"Staff could not be bothered."
"Woman working at McDonald’s working the front desk was awful. I only had cash and stood infront of her waiting to be served for ten minutes while she looked at me and then walked around breaking up ice and wiping down random surfaces."
"Under staffed with two individuals who looked as bored as I was waiting to be served."
"Staff were generally rude with little care of its patrons."
"2 young ladies on their shift, looking bored."
"Horrible place! Surly staff at a small number of take-away food outlets."
Facilities and Amenities
Pros:
"There is a good choice of shops but the food is expensive."
"If you have paid to use the M6 toll, then a visit to Norton Canes is highly recommended."
"Good outside seating, best one I've ever used in Britain."
"A good choice of refreshment retailers to suit all at this M6Toll Roadchef services."
"Great service station. First time user today. Good selection of eateries and nice to see a Spar."
"There is a great choice of food outlets, excellent facilities and parking."
"Lots of stores like McDonald's, Costa, Spar etc."
Cons:
"Dogs not allowed inside."
"Leon self service screen unusable, Costa 1/2 cup of coffee £4, mostly foam."
"Standard roadside place to stop off for something to eat and fill up with petrol. Not over keen on the self-order stations that seem to be everywhere nowadays."
"Costa takes up a third of the space and then McDonald's, Leon, Country Kitchen, a pasta place I forget the name of and Chozen Noodle all share the other third."
"Stopped mainly to charge Ev car, very disappointed with charge facilities like another of motorway service stations there are no were enough chargers."
"The only dog friendly services I have come across so far in the UK which was brilliant as it meant I can get the pup out of the heat!"
"The choice of food outlets was somewhat restricted, especially as SPAR was closed."