Big Motoring World Cannock Reviews Summary

Customer Service

Pros:

• "I had spoken to a few different people who were all friendly and was on my way for a test drive."
• "Connor and Rajj were amazing help, talked us through everything in a way we could understand and didn’t put any pressure on us."
• "The ladies at the front were very helpful and quick at getting us to speak to someone."
• "Popped down to the Cannock branch to have a look at a car I had seen online. Kira was very helpful she looked after us, allowed us to look around the car and allowed me to drive it."
• "Staff are great to deal with and friendly / approachable."
• "Lucy came and had a chat with us and fully explained everything that she needed from us to complete the sale."
• "Orla a lovely young girl who was very professional & knew her job."

Cons:

• "They called me yesterday, hung up the phone after 3 rings.. I then called them straight back WITHIN SECONDS just for them to say the after sales team has now gone home & couldn't update me on my car."
• "Tried to sort my issues with the Cannock branch, fixed the first lot, but when something went the second time they didn’t want to know."
• "The greeting was poor and the sales person unprofessional."
• "AVOID THIS PLACE AT ALL COSTS. I’d put minus stars if I could."
• "Very very poor service, attitude to customers and quality of cars!"
• "Aggressive receptionist who wouldn’t let anyone look at the cars unless they knew what they wanted."
• "Not only did it take us a while to get in touch, with us leaving messages that weren’t returned - we ended up chasing them."

Sales Process

Pros:

• "The choice of cars on offer is really good, and so are the prices."
• "It's a simple sales process from start to finish."
• "For finance or buying they gave all information we needed to protect the car and the prices were reasonable."
• "Was able to test drive the car we was looking at and was able to look at the car ourself without having to rush."
• "What used car supermarkets should be like!! No hard sales, all cars open for you to sit and try, same day test drive, no obligation."
• "The staff here were polite and attentive, but not pushy in the slightest."
• "Great service, staff were all friendly and helpful, especially the sales representative helping us Hasan, answered all our questions, didn’t feel pressured to purchase any add ons."

Cons:

• "Absolute joke!! Drove from Leicester to browse some cars."
• "Seems like big motoring world has ruined what used to be an excellent experience when it was available car and motorhouse before that."
• "Much preferred this venue under previous management/ownership."
• "Went down to Cannock big motoring world as seen car online and when I came to view that it was nothing like on picture didn’t even clean the car."
• "Terrible experience."
• "You have to be assigned a sales person, to advise you on the computer and then accompany you around the forecourt!"
• "Had a valuation online for my car, brought my car in to be sold, the one man who was helping us looked over my car and tried to knock £4000 off my car."

Company Policies

Pros:

• "All cars are available to let yourself into and try for size!"
• "Bought my second car from here. A wide range of models available."
• "Great place to look at some cars without the pressure of buying."
• "The sales team are not pushy and persistent to get a sale, like other car super markets."
• "No pushy sales techniques, and you are left to peruse the available cars at your leisure."
• "If you're not sure what car you want, go here for a choice of all makes of vehicles and all cars are open, test drive whatever you want."
• "Great variety of cars, no hassle from pushy sales staff, all vehicles are unlocked for your convenience walk around and sit in whatever Takes your interest."

Cons:

• "You can no longer just have a look around the cars now. You have to sit with an advisor."
• "Forced to sit at a desk where you're 'greeted' by a sales person."
• "Visited here today not realising the change of company. No longer allowed to view cars at leisure."
• "Was pushed to apply for finance for a car that the advisor knew was well above my price range."
• "Strange concept in that you can't just walk around and look at the cars."
• "Completely changed for the worst all the staff want is your details and only after seeing a salesperson they will let you go and have a look at the locked cars."
• "Everything is geared to get you sucked into a credit deal!"