Halfords Autocentre Beckenham Reviews Summary

Customer Service

Pros:

• "The staff are always very pleasant and helpful."
• "The customer service was good from start to finish, I can't fault it."
• "They’re polite, give excellent customer service, also very professional and I got a friendly welcome."
• "Was looked after very well. Good customer service."
• "The staff were friendly and welcoming, which made the overall experience at Halfords extremely positive."
• "The level of customer care was excellent."
• "The staff here are genuinely friendly, happy to see you, and really go the extra mile."

Cons:

• "Really bad service, they don't care about customer time and value of others."
• "First the staff right from the manager have zero regards for customer service or how to talk to customers."
• "Very frustrating and inconvenient experience I'm afraid."
• "He never called me to confirm he got the tires as he mentioned so I called on Saturday and he lied saying they just got them that day."
• "Unfortunately the customer service has really gone down in the last year, following a change of staff."
• "Worst service given, even called customer service as they requested on my previous review. They promised me to call back within a week for feedback, nothing."
• "Extremely rude, Really unhappy with renown company who have no value on there customer service, nor have decency to call to cancel the booking as they dont service Hybrid."

Pricing

Pros:

• "Normally we pay £54 for an MOT, but we got this at a reduced cost of £39.85."
• "Booked an MOT with a discount voucher so very cheap (£10)."
• "You want a job done well without breaking the bank and someone you can trust and know they would do a good job, then go to Halfords autocentre at Elmer's end road, Beckenham."
• "The total cost including their FitItForMeService service was almost half the price."
• "Good value, and very competent and honest."

Cons:

• "Having read other reviews it appears it's a common issue and they 'make up' defects to extort money out of people which is so bad especially in this climate!"
• "The prices they quoted for some of the work was extortionate."
• "It was an astronomical amount."
• "They doubled the quoted price and charged for parts/work that was not required."
• "They get you through the door with a cheap mot and then rip you off."
• "Imagine showroom is cheaper than Halfords, very bad service and just looking to mint money."
• "Instead they gave me a long list of repair which is way cheaper outside Halfords workshop."

Efficiency and Reliability

Pros:

• "Got my tyre changed here on Tuesday... it was done quickly and efficiently."
• "I dropped my car off and everything was fixed/sorted within half an hour."
• "I dropped it off at 8:30am and by 10:30am I received a call from Terry (Manager) saying my car was ready for collection."
• "Everything ran very smoothly, they even called us to come a bit earlier and everything was done within 45 minutes."
• "Friendly and professional staff. My cars MOT was completed in half an hour and passed first time."

Cons:

• "Called to see if they could do a MOT retest the next day, told yes come down at 8am they will do it, get there, car is in the garage, told I'd have to pay, which I was happy to. Then to be told no they can't do it, and I have to book it in."
• "Took my car in December haven't work the same. Whatsoever was done has cost me just under £3000 to repair and still not resolved."
• "I book a service to replace 2 tyres and align the front wheels at 2 pm, online. I arrive in time, took them 2 hours to replace 2 wheel and in the end they forgot to align the wheels."
• "Purchased tyres from their website, went 4 days later for fitting. They did not tell me or call to say out of stock just fitted a cheaper tyre."
• "I received a phone call an hour later saying they can’t open the bonnet and so wouldn’t be performing any work."
• "And my car was eventually ready only at 3 PM - that is 3h30 total waiting time for a work of 30 mins."
• "Waitined 20 min until one of the manager comes in and state they have no engineer for hybrid in Halford."