Address: Armada Wy., London, E6 7ER, United Kingdom
Phone: +442075110113
Rating: 3.4
based on 146 reviews.
Staff and Service
Pros:
"OK right so the staff are 100% amazing and dealt with us with the upmost respect."
"One of the managers Name I think is Tony sorted this mistake without any hesitation he was polite throughout."
"Thank you too Danny. He took mine and my mums order using great service skills very friendly."
"The cleaning staff are very attentive and try to turn round tables quickly for new diners."
"Staff were nice and helpful and fast service."
"I’ve been to this branch twice and on both occasions the service was great but most of all, the staff were absolutely amazing."
"The manager in a white shirt and cap she decided to argue with me in front of my little cousin."
Cons:
"Once food was handed to us we received a medium iced frappe but ordered large."
"Overall hygiene looks ok at this location but the service is too slow."
"Worst experience ever. Highly recommend NOT going."
"This is the worst place to order or eat in, the customer service is just awful."
"The store was littered with rubbish - uneaten food and disused boxes sauce pots to name but a few were scattered on most tables and on the floor."
"Self service machines never have receipt paper, always overcrowded, wrong orders, dirty toilets and never anywhere to sit."
"Staff at Gallions Reach Mc Donald’s seemed more interested in laughing and joking amongst themselves than doing their job correctly."
Food Quality and Order Accuracy
Pros:
"Got table service. The service was fast. Food was hot."
"Always immaculate clean and always packs for the kids to help themselves to to keep them occupied!"
"It was pretty solid for food wise still amazing."
"Chips were not soggy or over salted and nuggets were crispy."
"Typical McD's food, has a drive thru and they don't get orders wrong, which is a very good thing."
"This is one of my favourite MC Donald's The food is always so fresh which is saying something for this fast food chain 😂"
"Has one of those sauce pumps in ketchup and BBQ so u can get as much as you like."
Cons:
"Ordered £50 of food in which we had 2 portions of chicken nuggets and they gave us 0 sauces."
"Food prepared without gloves. The ingredients are held with same hand without washing can contaminate the food."
"Ordered a big tasty and I was shocked when I looked inside. There was no tomato, no onions, only tiny bits of bacon and only one slice of cheese."
"Really disappointed with the service. Family of 4, eat in service was very bad experience. Table was not clean. Burger and chips were cold."
"9/10 will forget something from your order, in my case it was the ketchup which is on both the item itself and receipt 'ADD KETCHUP'."
"When the chips arrived they were stale and cold."
"Took it home and found the cheese burgers were all dried hard, burger bread were rock hard and cheese dried and gone hard like wood."
Facilities and Cleanliness
Pros:
"There is a huge car park as it's in the middle of a retail park and has recently undergone a refurbishment."
"It's really clean and not packed which compared to usual."
"Toilets were clean too and mcdonalds toilets usually are not!"
"I visited again today on 11 Sep 2019 and found the lady 'Neel' doing a great job in making sure the place was kept in a clean environment."
Cons:
"The worst experience ever. Always dirty and understaffed."
"Never any milkshakes available, last week they run out of salt for a week, service is slow."
"Toilets very poorly kept. Seems like it's not cleaned regularly."
"This place is really unhygienic I bought food yesterday and could see the staff not wearing gloves when dealing with the food."
"Bad service waited over 30 minutes for meal when I got it it was cold and burnt the drinks were only half full and cold also restaurant very dirty."
"Not a good experience here at all overall as the service can be hit-and-miss. The main issue here is the speed of service which rests on the very slow side compared to other McDonald's."