McDonald's Reviews Summary

Customer Service

Pros:

• "Staff were super friendly daughter ask if they had any balloons and the woman was kind enough to go blow one up for her never had such exceptional service."
• "Ordered from a man called Mohammad. He was genuinely the nicest person I’ve ever ordered food from and had the best customer service."
• "I have visited the branch this evening, I was welcomed by Fiona, Fiona was really professional, polite, helpful and really an angel."
• "The staff are friendly and the food is always cooked hot and delicious."
• "Seems organised with friendly staff."
• "But this McDonald serve was good staff very helpful 8/10."
• "Really enjoyed today's experience staff were super friendly."

Cons:

• "Staff were rude too busy dealing with deliveries service customers in shop were waiting 20 mins or more."
• "Very rude arrogant! Where is your customer service? You need more training."
• "The manager Rachel is the most disrespectful person I've ever met and how her customer service skills pass for that role I DONT KNOW."
• "The manageress if you dare ask where your food is is likely to snap at you."
• "Terrible service, ordered my breakfast on the screen, there was an error and it told me to pay at the till."
• "Staff were busy and did their job but no smiles just called your number seemed to be a lack of customer service with a smile or the welcoming feeling."
• "Bad customer service and some worker there was shouting at an old man she served because he was complaining that his order is wrong."

Cleanliness

Pros:

• "Once finished a member of staff offered to take to take my tray, which is very nice."
• "The place was really clean they got everything right."
• "Despite being busy, the place was very clean, and I managed to procure a table to eat."
• "Great table service and very clean restaurant."

Cons:

• "Dirty toilets 🚻 staff unprofessional joking amongst themselves as they served customers like they were doing us a favour being there."
• "Tables and floor always dirty."
• "I was also given a raw burger and the floors are disgusting in the kitchen area with food and dirt please don’t come here."
• "Toilets need proper cleaning and to leave the cleaning cupboard open while in service!"
• "The floors and tables during the rush hour gets filthy and just puts you off your food."
• "Disgusting people working in archway McDonald's I went for a filet o fish burger the bun had dust on it."
• "Bad experience long queues on Sunday rubbish all over floors ran out ketchup electronic notice board not working, did not do milkshakes and my quarter pounder was stuck together and tasteless."

Food Quality

Pros:

• "The food is good enough when the hunger hits :)"
• "They got everything right savers chicken burger was dry but the chips and cheese burgers were perfect got my addition spot on."
• "Service is much quicker and they make the burgers better and less dry than before."
• "If the fries are fresh and hot, you'll be hard pushed to find a better chip anywhere in the land."
• "The staff are friendly and the food is always cooked hot and delicious."
• "There's something uniquely special about their Mcflurry - it comes a lot more icey and colder than every other branch i've tasted and that MAKES IT AMAZING!!"
• "The greaseproof bun the cheeseburger comes in is one of life's better baked goods."

Cons:

• "Waited for a very long time to get the order for one milkshake... Very dissatisfied and disappointed."
• "Ate in as no where else I could go and the food was cold. Went up to complain but they didn't care about it at all."
• "The muffin always turns out burned as in black."
• "Nice flavours but the burger was very dry needed more sauce and two of the cheese sticks appeared to be double fried."
• "Normally quite good, but this was my first time getting a salad... Literally just a box with some lettuce, a few cucumber slices, and a chicken breast."
• "Food is always lukewarm and burgers are put together really sloppily."
• "The food at this store is consistently terrible. In one order we just had a stone cold chicken sandwich in a stale bun."

Order Accuracy

Pros:

• "They got everything right savers chicken burger was dry but the chips and cheese burgers were perfect got my addition spot on."
• "They no longer get orders wrong."
• "My sister came here to take an order today and she is deaf so she had to type out the order on her phone and add extra toppings and remove some other toppings and she said a young female on the till called rodja helped her a lot and was helpful and her order came out correctly so I’m posting on the behalf of my sister :)"