Bella Italia - Burton upon Trent Reviews Summary

Food Quality

Pros:

• "But could not fault the food it was lovely..."
• "The food was delicious and happy Birthday in Italian the icing on the cake."
• "I will admit the pollo siciliana had a lovely fresh, zingy lime flavour..."
• "Delicious food so of course had to reserve a table for next time to make sure more people can come!"
• "Food was excellent."
• "Food served in a decent time and was very tasty and generous portions."
• "Food has always been very good. The garlic king prawns for starter is very tasty."

Cons:

• "I don't know what happened with this place, but food is dry and overcooked."
• "I paid £15 for a salmon al forno dish which came out dry, flavourless and even still had the skin on the top which I had to remove myself."
• "The food was awful. Firstly, the pasta meal came out with hardly any topping..."
• "Unfortunately, my pizza I had for my main was very dry and tasteless."
• "The food served is always cold no matter how full the place is."
• "Pasta is insipid and tasteless, pizzas burned and like eating carpet underlay."
• "Just got back from eating here. Food disgusting. Not freshly cooked and just about warm."

Service

Pros:

• "The service was fantastic and Yasmine was very polite and made our visit there better than expected."
• "Had my daughters 9th birthday party there. Josie who hosted the party was amazing, we honestly cannot thank her enough."
• "Staff friendly and consistent. Quick and efficient service."
• "Served by Pagan who I cannot commend enough. Attentive and friendly and accommodating."
• "Staff were very friendly during our visit and the food and drinks were great."
• "Server Rachel was super kind and very assertive."
• "Sam and another waitress... were amazing catered to our every need and were extremely friendly and helpful."

Cons:

• "Service was unbelievably slow."
• "Service was painfully slow, over 50 mins from ordering to being served for pizza and pasta!"
• "The service was quite slow throughout the evening."
• "Phoned up and booked but had no record of our booking when we arrived."
• "Our waitress who lacked personality or any interest in ensuring our visit was an enjoyable experience."
• "The staff were not attentive, even though the place was not even half full."
• "The waiters were overworked, three in total to cater for a full restaurant."

Cleanliness

Pros:

• "A wonderful experience, excellent customer service, fabulous food and lovely clean and very nice restaurant."
• "The male and female toilets were spotless, as was the restaurant and each table was thoroughly cleaned between clients."
• "The place was very clean and we were greeted at the door who was very accommodating."
• "The place was very clean."
• "Clean and tidy, with 4 hours free parking in the car park right outside the door."
• "Clean, pasta dishes seem to feel different as if Thier using freshly rolled pasta and none of that dried lark..."
• "While getting dessert we noticed that Bella Italia are using wooden spoons (and are about to get rid of plastic straws)! Always great to support a sustainable business!"

Cons:

• "The toilets were, without going into too much detail here, quite disgusting."
• "During my last visit with family I noticed the plates and cutlery were dirty."
• "Also the chair was broken and my child damaged her fingers."
• "The cutlery and glassware were not clean."
• "One male manager came over and called us animals, very disappointed all of us were shocked."
• "The staff refused to allow her to eat as 'it was too dangerous'"
• "The bolognese tasted like someone had chucked oxo cubes in the sauce so it was incredibly beefy."

Value

Pros:

• "3 courses for her for £6 and that includes a refillable drink, very impressed!"
• "4 of us visited here using vouchers, so we were on a reduced menu choice. Starters, mains and sweets were all good."
• "But it was a reasonable price for three courses being under £20."
• "Everyone tray enjoyed their meals, the children's menu which my Neice had the portions were extremely generous."
• "We opted for the set menu which was very good value for money and enough options."
• "Visited yesterday and had a fabulous meal great value too - my pasta bolonese was so nice."
• "They have regular, long term staff that remembered us from months ago. Kind, smiley, considerate, clean, good food, great service."

Cons:

• "Very average food unfortunately, which was even more of a let down when you consider the price."
• "And the food was expensive for what you got - three scoops of ice-cream for £6 and they were honestly the paltriest scoops I've seen in a long time."
• "Starter was okay but expensive for what it was, main came and was cold it didn't taste great either..."
• "Great food, really expensive but simply fantastic..."
• "The prices are definitely not worth it without an offer."
• "The only warning I give is when you go to pay please look at your bill as Bella Italia add at least 10% to your bill."
• "I felt it was a little on the expensive side for what it was."

Ambiance

Pros:

• "So it's peaceful."
• "The atmosphere is good."
• "They fulfilled every request we had and though it was Wednesday evening it was really full, not loud but busy and that shows it's a good place of busy midweek"
• "Good environment and lovely staff."
• "Very considerate people work there."
• "Banging. Always go with the little one and she loves it."
• "Fantastic!! Friendly staff and very accommodating when using vouchers etc."

Cons:

• "Don't go if you value any quiet, full of kids running around."
• "The restaurant has a loud and grating drone in the background."
• "The open plan noisy dining really did make you feel it wasn't worth the costs they were asking."
• "It's such a shame how bad this place has got ...staff forgetting people who had ordered..."
• "Would I go again? Maybe but not for a special occasion or if I was hungry, more of a fast food snack place, but an over priced snack at that."
• "The male member of staff, who came to our table and VERY RUDELY said the the kids(5 and 2) to not put their spoons into the glasses because they get scratched."
• "One male manager came over and called us animals, very disappointed all of us were shocked."