Nando's Uxbridge Reviews Summary

Customer Service

Pros:

• "The customer service level is top draw especially from Ali in the Uxbridge branch. Always polite, goes the extra mile 👍🏼"
• "The shift manager and the younger staff upstairs were very helpful and polite."
• "Staff here are great, very welcoming and open."
• "The staff that I was served with were extremely polite especially Elliana, one of the staff member."
• "All the other staff were good."
• "The customer service by the lady’s named shaheda from Uxbridge Nando’s was absolutely fantastic and amazing! These women deserve a medal!!!!"
• "Most Nandos stores have great customer service but the young gentleman at the reception/order till was exceptionally helpful and friendly."

Cons:

• "This incident highlights a lack of flexibility and an unwillingness to accommodate a reasonable request, which, as paying customers, was disheartening and felt disrespectful."
• "Staff weren't very helpful and the manager upstairs who I think was Polish couldn't have cared less."
• "Was sat at an already taken table. We moved and was given attitude by waitress."
• "Food is great but the customer service is so horrible."
• "Terrible takeaway service, the man on the phone was rude."
• "Very poor service. I will not be going back to this branch again."
• "The worst service I have experienced."

Food Quality

Pros:

• "Very tasty chicken but a bit pricey."
• "Food as usual so tasty except the chicken was a bit raw."
• "As always, really good chicken. Service was quick and polite, the new garlic BBQ sauce on wings was delicious."
• "The peri-peri fries were crispy, seasoned to perfection."
• "It's clean, quick and the staff are friendly."
• "The food is always fresh and tastes great."
• "Nando's signature flame-grilled peri-peri chicken was nothing short of amazing."

Cons:

• "Ordered for collection, half my order was missing."
• "Do not go this Nando’s if you are found last minute. The employees are tired and they serve worst food."
• "Lack of chicken in both wraps and they were both cold."
• "Food arrived after an hour, every dish was cold."
• "I ordered chicken thighs and it seemed wasn’t cooked properly neither the chicken skin was crispy."
• "The food was tasteless."
• "The chicken was bland and came out in seconds giving me the impression it was just warmed up on the grill."

Ordering Experience

Pros:

• "I don't have a problem with ordering from the app from the table, actually it's quite helpful."
• "Telephone orders are taken by the very friendly staff and the food is ready within 15 minutes - they are that fast!"
• "I ordered online for collection and my food was ready when I arrived 10 minutes before the scheduled time given."
• "Time after ordering the food is quite quick which is good as well."

Cons:

• "You cannot use the app and then use a gift card on it so I had to cancel my order and go to the desk anyway."
• "Terrible queuing system - very glitchy."
• "I ordered my food through the nandos app, later on the app said my food has been delivered, never received it."
• "After waiting 20mins for table food came up in stages."
• "Waited 25-30 mins for the 2 wraps and 1 chips."
• "Just been sat down on the side for 20 minutes with no employees coming to ask for anything."
• "We had to order through scanning as none of the staff was ready to take orders from us."

Ambience and Cleanliness

Pros:

• "Ambience is nice as we have 2 floors. You can sit in tables outdoors or indoors."
• "The ambiance at Nando's was vibrant and inviting, with a relaxed atmosphere."
• "Nice little Nando's and is not very busy and there are quite a few tables so there is plenty of space to get a table or to choose where to sit."
• "Fast service and very clean."
• "The restaurant was clean, well-maintained, and had a warm and welcoming aesthetic."
• "Everyone is very welcoming on entry, and the staff always seem happy to serve."
• "Atmosphere was good the waiter took me up to the top floor to sit and eat with a view of the street looking out the window."

Cons:

• "The table was dirty and when we asked them to clean it they wanted to put menu’s on top instead."
• "As much as I love Nandos, I must say this has been the most dirtiest Nandos restaurant I've attended."
• "Food and crumbs all over the benches."
• "The seats are ripped tables were sticky the floor a mess."
• "Both glasses we were given were dirty and the table was slimy."
• "It's not your fault we have to sit outside and eat for now but my god, it was freezing last night."
• "If you don't like sit right underneath air con I suggest you tell them or you'll freeze as you eat."

Accessibility and Accommodation

Pros:

• "They were so helpful as I am 81 and said they would do their best to get us seated asap, as I couldn't climb stairs due to knee problem."
• "Guy that was seating people today was extremely welcoming, polite and a real credit to the restaurant."

Cons:

• "We were directed to a table located uncomfortably close to the stairs."
• "My grandaughter's chicken was not cooked properly."
• "Food was substandard had to cook the chicken wings more as they looked like they were shown the grill!"