Address: 2 Station Rd, London, N21 3RB, United Kingdom
Phone: +442083602020
Rating: 4.3
based on 116 reviews.
Staff Professionalism
Pros:
"The vet Evie was kind, compassionate and very patient and clear in her communication."
"Consistently thorough and extremely knowledgeable vets."
"Very professional and friendly people working there make you feel welcome and a particular big thank you to Barbara Thielman excellent professional service you should all be very proud of yourselves."
"Resident vet Kevin has always shown such care and kindness to our three cats, he's a real pro."
"The vets are always so informative and do their absolute best."
"They listen carefully what we, the owners have to say."
"Everyone I spoke to at the vet, were informative and professional from start to end."
Cons:
"I would love to put 0 stars."
"Very rude behaviour. I called them few days ago and registered with their clinic. Today I received a telephone call saying that I cannot register with them because they do not accept new clients."
"Had the unpleasant experience taking my dog in to see a vet called Helen, she just was not helpful and was very rude."
"Possibly the worst vets ever!"
"She is the worst vet I have ever seen and is absolutely useless!"
"The vet couldn’t care nor ask if there was other concerns etc."
"I'm very disappointed with the rush service and lack of interest in the wellbeing of my dog."
Customer Service
Pros:
"I would like to thank specially Francessca she has been amazing."
"Barbara, Lucy, Louise and Tom were fantastic, absolutely professional, compassionate and kind."
"Receptionist, Demi Coulson, is always so friendly and helpful and is a real asset to the surgery."
"The reception staff is very nice and attentive."
"Found the receptionists friendly and efficient."
"Everyone is lovely and friendly, and I would particularly recommend Graham as a vet."
"They're a very warm, friendly bunch here and always willing to help with advice if needed."
Cons:
"Even though I've been coming to this vet for a few years I feel that the I get mixed level of customer service and it has not always great."
"Also very unprofessional front desk staff, 2 girls having phone chats about their weekend and one was heard to have swore whilst a child was in the practice."
"Horrible service."
"Awful service. They only care for your pet until they receive payment."
"Unfriendly manner when I’ve been waiting in reception area."
"Now it’s part of a “chain” it’s dreadful, poor service, rude receptionists."
"Firstly, the receptionists are unprofessional and rude and do not know how to speak to customers on the phone and are incompetent."
Cost and Value
Pros:
"It can be expensive but the quality of care, with vets you get to know well, is worth it."
"Not the cheapest surgery, but they've always been able to accommodate us in emergencies."
"It's not the cheapest but I know my cat is getting the most up to date, professional care."
"And most importantly the staff really do care about the welfare of animals here and I have complete trust in them."
"They operate a loyalty scheme, which is useful because they are far from cheap."
"Not the cheapest but you pay for what you get."
"Treatment prices are very reasonable, I've paid quite a bit more at other vets in the past."
Cons:
"That bill came to over £2000, plus a few more medication, check ups and test bills followed in the next few weeks, bringing it to about £3500."
"They charged me £90 (plus I think VAT) to ruin a perfect kitten."
"Would not recommend to anyone as they are very expensive and the service is not up to par."
"Please people if you care for your pets this place is horrible."
"rip off.. don't care about animal welfare - mostly care about making money."
"They are very very expensive and even if you have insurance your still need to pay the money and then try claim back so you would need to have the money first, if you haven't then your stuffed because you ain't getting seen."
"They charge the earth and offer the worst possible service."
Emergency and Accessibility
Pros:
"Very professional staff, really care about animals, my dog was very ill after eating something in the park, and they kept him over night to ensure he would be in good hands."
"Thankfully Village Vet, Winchmore Hill is open on a Sunday. We went straight there. They were amazing, and the Vet was so thorough and completely checked Pippa over and calmed the situation down."
"The practice has high-definition ultrasound, modern X-ray equipment and an on-site laboratory."
"The practice are really good with flexible appointments and on the day appointments for emergencies are never too much trouble."
"Free parking to the rear is a plus too."
"The building is beside a cycle lane and bus stop for easy access."
"All the staff are friendly, you can easily get appointments when you need them and your not in the waiting area for long which is less stress for pets."
Cons:
"I recently came to the vet as my cat was in a lot of distress only to be told they can't take him as they were closing for the dat and there was no veterinary doctors on site to monitor him overnight."
"Then Wednesday around 4pm she calls and tells me she had to reschedule as there were 3 emergencies and they couldn’t see my cat."
"VV didn't want to see us, they didn't even agree for us to sit outside the practice until 8pm so that they can see her quickly between other pets at least to see if there is anything broken."
"They kept on and on at me until I; they talked me into getting my kitten spayed... My cat was really ill afterwards obviously and had to wear a head/neck collar so she didn't scratch open the stitches."
"They said they needed to conduct a blood test to find out what was wrong with my dog and I paid £840 pounds in order to do so... It has now been 4 days and they still haven’t called me with the results and I am seriously concerned."
"Have been calling them everyday for a week for my dogs heart medicine prescription and have been ignored."
"Always have to wait once you get to the appointment time, why can they not plan the timings, each time around half hour wait past the appointment time, annoying as my dog hates going there."