Address: Off Priory Rd, Finchale Rd, Durham DH1 5HW, United Kingdom
Phone: +441913830555
Rating: 4.5
based on 148 reviews.
Staff and Service
Pros:
"The girls on reception go above and beyond nothing is ever a bother."
"Vets you can have confidence in."
"Fab staff fab advice."
"The nurse on Friday was helpful and supportive!"
"Our vet Helen feels like part of the family, honest and straight talking puts your mind at rest no matter what you throw at her."
"Vets take time to discuss pet problem/issues and treatment options."
"Efficient and sensitive reception staff."
Cons:
"A really bad version of the franchise. Awful reception staff they couldn't give a toss."
"I was left to feel like making an appointment and the overall health for my puppy was not a priority."
"Unfortunately, the reception staff that have been there the longest have become complacent in their roles."
"Very rude receptionist who wouldn't let me explain this situation."
"Not impressed as new dog owner. Reception staff made me feel uncomfortable and lacked knowledge in variety of facts."
"The receptionist was so unhelpful!!"
"Disgrace, that Kevin shouldn't be allowed to be a vet."
Cost and Pricing
Pros:
"The prices are reasonable."
"Both my spaniels have been going here for over 10 years, and I couldn't fault the service, the expertise, and the price."
"Competitive pricing."
Cons:
"Went to this vets about hair loss on my ginger tabby around six months ago... was told it would be fifty pounds just for one injection and a five minute appointment."
"This £200.00 was a waste of money as far as we are concerned as your vet could not care less he saw us upset and saw pound signs as far as we see it."
"As with all vets the prices are a bit on the wow side but that's the price of having a pet."
"These people charge a fortune to have cat spayed then try to guilt you in to buying extra."
"When I went up the bill was 21 pounds 43 pence. I said the product is only 3.99 on the net I told they have their overheads."
"This has also cost us financially the kennels have cost us £32 a night gone 16 days £512."
"Not quite sure what my £120 paid for."
Professionalism and Expertise
Pros:
"Thank you so very much for saving my little Ruby's life. It really was touch and go."
"Can't thank everyone at V4P Durham enough for everything they did for Zac during the 11 years that they took care of his health needs."
"I would like to thank Kevin (the vet) and his nursing assistant for the thoughtful way they handled the situation."
"The vet Kevin is amazing at his job he’s very efficient and knows what he is doing."
"I feel this particular vet really cares for my pet taking time to listen and understand my dogs needs and treating her appropriately."
"The two vets I’ve seen at Vets4Pets have been great with my cat - gentle and calm toward him and clear at explaining any issues to me."
"Brilliant knowledge in regards to my Bedlington Terrier and in diagnosing my cat with Crystal's in his bladder."
Cons:
"We're convinced they killed one of our rabbits by giving it too much sedative."
"Disgrace, that Kevin shouldn't be allowed to be a vet."
"The vet couldn't have cared less."
"The vet didn't seem that bothered that we were in a lot of distress."
"The owner/vet surgeon Kevin refuses that he or his vet did anything wrong and insists that the correct dosage and tablet size were given."
"The vet had Willow in and out within 5 minutes, he explained that Willow had an infection, she should take X1 250mg Synulox tablet twice daily."
"We're very upset with the inadequate examination and treatment of our cat by Michaela which we feel was negligent."
Facilities and Accessibility
Pros:
"Good Covid safety measures in place."
"Convenient 'edge of town' location with car parking facilities."
"Very Covid secure."
Cons:
"The appointment ls can run a little late sometimes and the parking can be limited at busy times."
"No separate area for cats like at Sunderland so cats in cases have dog running around and stressing them out."
"Ok for Vac4life for cats but small waiting area always full of dogs and staff not willing to have cat only sessions."
"Busy vets have used for years. No problems. Helpful staff. Why not 5 stars, parking limited to about 8 cars."
Customer Experience
Pros:
"Thank you so much for putting my mind at ease and thank you for all that you have done for me today."
"Excellent local vet. Kevin and the staff are knowledgeable and have the best interests of pets in mind."
"I wouldn't take my furry friends anywhere else."
"Would fully recommend to anyone that wants a quality vet with a good atmosphere & a reassuring presence."
"I will be returning."
"I am pleased to say she has recovered and walking well thanks to vet's for pets."
"We can’t thank the staff enough for the way they handled our dog and the total empathy shown towards us during such a heartbreaking time."
Cons:
"Nearless to that will be my last trip to 'vets for pets'."
"They also don't have a clue when it comes to big dogs, I took put bull mastiff in for routine jabs he is quite and dead friendly, and they refused to see him unless he was muzzled."
"Just another unscrupulous vet praying on pet owners emotions by fleecing them for procedures the animals didn't need."
"So frankly kevin I am disgusted by your response and if that was going to be your response you could of told me when you first contacted me and not make me chase you for a decision which took over a month!!"
"Disgusting experience. My dog Amber wasn't well so we took her here and they said she had a stomach bug without even checking her over."
"For anything other than vacs we will go elsewhere."