Vets4Pets - Durham Reviews Summary

Staff and Service

Pros:

• "The girls on reception go above and beyond nothing is ever a bother."
• "Vets you can have confidence in."
• "Fab staff fab advice."
• "The nurse on Friday was helpful and supportive!"
• "Our vet Helen feels like part of the family, honest and straight talking puts your mind at rest no matter what you throw at her."
• "Vets take time to discuss pet problem/issues and treatment options."
• "Efficient and sensitive reception staff."

Cons:

• "A really bad version of the franchise. Awful reception staff they couldn't give a toss."
• "I was left to feel like making an appointment and the overall health for my puppy was not a priority."
• "Unfortunately, the reception staff that have been there the longest have become complacent in their roles."
• "Very rude receptionist who wouldn't let me explain this situation."
• "Not impressed as new dog owner. Reception staff made me feel uncomfortable and lacked knowledge in variety of facts."
• "The receptionist was so unhelpful!!"
• "Disgrace, that Kevin shouldn't be allowed to be a vet."

Cost and Pricing

Pros:

• "The prices are reasonable."
• "Both my spaniels have been going here for over 10 years, and I couldn't fault the service, the expertise, and the price."
• "Competitive pricing."

Cons:

• "Went to this vets about hair loss on my ginger tabby around six months ago... was told it would be fifty pounds just for one injection and a five minute appointment."
• "This £200.00 was a waste of money as far as we are concerned as your vet could not care less he saw us upset and saw pound signs as far as we see it."
• "As with all vets the prices are a bit on the wow side but that's the price of having a pet."
• "These people charge a fortune to have cat spayed then try to guilt you in to buying extra."
• "When I went up the bill was 21 pounds 43 pence. I said the product is only 3.99 on the net I told they have their overheads."
• "This has also cost us financially the kennels have cost us £32 a night gone 16 days £512."
• "Not quite sure what my £120 paid for."

Professionalism and Expertise

Pros:

• "Thank you so very much for saving my little Ruby's life. It really was touch and go."
• "Can't thank everyone at V4P Durham enough for everything they did for Zac during the 11 years that they took care of his health needs."
• "I would like to thank Kevin (the vet) and his nursing assistant for the thoughtful way they handled the situation."
• "The vet Kevin is amazing at his job he’s very efficient and knows what he is doing."
• "I feel this particular vet really cares for my pet taking time to listen and understand my dogs needs and treating her appropriately."
• "The two vets I’ve seen at Vets4Pets have been great with my cat - gentle and calm toward him and clear at explaining any issues to me."
• "Brilliant knowledge in regards to my Bedlington Terrier and in diagnosing my cat with Crystal's in his bladder."

Cons:

• "We're convinced they killed one of our rabbits by giving it too much sedative."
• "Disgrace, that Kevin shouldn't be allowed to be a vet."
• "The vet couldn't have cared less."
• "The vet didn't seem that bothered that we were in a lot of distress."
• "The owner/vet surgeon Kevin refuses that he or his vet did anything wrong and insists that the correct dosage and tablet size were given."
• "The vet had Willow in and out within 5 minutes, he explained that Willow had an infection, she should take X1 250mg Synulox tablet twice daily."
• "We're very upset with the inadequate examination and treatment of our cat by Michaela which we feel was negligent."

Facilities and Accessibility

Pros:

• "Good Covid safety measures in place."
• "Convenient 'edge of town' location with car parking facilities."
• "Very Covid secure."

Cons:

• "The appointment ls can run a little late sometimes and the parking can be limited at busy times."
• "No separate area for cats like at Sunderland so cats in cases have dog running around and stressing them out."
• "Ok for Vac4life for cats but small waiting area always full of dogs and staff not willing to have cat only sessions."
• "Busy vets have used for years. No problems. Helpful staff. Why not 5 stars, parking limited to about 8 cars."

Customer Experience

Pros:

• "Thank you so much for putting my mind at ease and thank you for all that you have done for me today."
• "Excellent local vet. Kevin and the staff are knowledgeable and have the best interests of pets in mind."
• "I wouldn't take my furry friends anywhere else."
• "Would fully recommend to anyone that wants a quality vet with a good atmosphere & a reassuring presence."
• "I will be returning."
• "I am pleased to say she has recovered and walking well thanks to vet's for pets."
• "We can’t thank the staff enough for the way they handled our dog and the total empathy shown towards us during such a heartbreaking time."

Cons:

• "Nearless to that will be my last trip to 'vets for pets'."
• "They also don't have a clue when it comes to big dogs, I took put bull mastiff in for routine jabs he is quite and dead friendly, and they refused to see him unless he was muzzled."
• "Just another unscrupulous vet praying on pet owners emotions by fleecing them for procedures the animals didn't need."
• "So frankly kevin I am disgusted by your response and if that was going to be your response you could of told me when you first contacted me and not make me chase you for a decision which took over a month!!"
• "Disgusting experience. My dog Amber wasn't well so we took her here and they said she had a stomach bug without even checking her over."
• "For anything other than vacs we will go elsewhere."
• "Never going back."