Holiday Inn South Normanton M1, JCT.28, an IHG Hotel Reviews Summary

Staff and Service

Pros:

• "The staff at this hotel are exceptionally friendly and helpful."
• "Staff provided great service throughout."
• "The staff are very accommodating and helpful."
• "Staff were friendly and helpful throughout our stay."
• "Charming, friendly staff across all departments in the hotel, who were all very welcoming and polite."
• "The staff were lovely and helpful."
• "All staff were excellent. Very friendly and accommodating."

Cons:

• "When I went to reception to investigate I was told that there was no record of a late check-out request."
• "Unfortuntely we had to wait on numerous occasions of more than 20 minutes to be served at the bar."
• "The other issue was during breakfast the sausages were raw in the centre."
• "Breakfast was taken at 8.45 but unfortunately a number of the items in the warm section were not available and when asked staff to refill it was not forthcoming."
• "On returning to the rooms at about 11:30 we found that the keys didn't work."
• "Disappointed with my stay this time around, as in the past its been fine. Staff shortages i presume on a 20 min wait checking in."
• "The queues at the bar was terrible! How can you have just two bar staff on a busy Saturday night?"

Rooms and Comfort

Pros:

• "We got an upgrade to a King Room, which was super."
• "The room was great the staff was friendly and helpful and welcoming."
• "Rooms are nice and big."
• "Our room was quite big and clean I liked the bathroom."
• "The room was very clean and the large towels were white and fluffy."
• "Our room was bright, clean and very well presented."
• "The room was nice and clean and comfortable."

Cons:

• "The standard double rooms are dated."
• "The room was as miserable as it could be and is in dire need of upgrading."
• "Room showers have hardly any water pressure, also bathrooms don’t have any shaver sockets."
• "Room comfortable although we had to get someone to remove/clean something off of the carpet and cobwebs in bathroom."
• "The room I stayed in had cracked windows that could not be opened and no aircon."
• "Room was basic and a million miles away from reception."
• "The bed was really uncomfortable and after a two night stay, I was glad to get away for a decent night’s sleep."

Facilities and Amenities

Pros:

• "The leisure facilities include, gym swimming pool, steam room, sauna and hot tub."
• "The Gym / Pool facilities were really good and not too busy."
• "We love using the pool with our daughter and think it’s great that it’s included."
• "The swimming pool is great to relax in, it also has a hot tub, sauna and steam room."
• "The pool & sauna / steam room / jacuzzi were all clean & well maintained - lovely place to go & relax!"
• "Great indoor pool and gym facilities."
• "Facilities were fantastic my little girl loved being able to go for a swim in the morning."

Cons:

• "It was very disappointing that the pool was permanently closed."
• "Booked 2 nights in this hotel months ago solely because it had a spa which has since closed."
• "The pool is really just for show as it’s small and impossible to swim anything like a length due to its shape."
• "The sauna wasn’t very hot and the changing room was freezing cold."
• "The gym is tiny with very little equipment and the locker room is an absolute joke."
• "Unfortunately the leisure area of the hotel is badly in need of a upgrade."
• "Unfortunately, the hot tub was not operational during our stay."

Food and Dining

Pros:

• "Fantastic cooked breakfast."
• "Breakfast was fantastic children lovely the pancake machine."
• "The food was amazingly good and affordable."
• "Breakfast was well staffed and plentiful."
• "The steak was beautifully cooked."
• "Food was really good including the breakfast."
• "The food and service in the restaurant was excellent quality at dinner."

Cons:

• "Being dissapointed about the limitation on drinks we decided to walk the 3 mins to a Brewyers fayre which was opposite, best decision we made, food 1/3 cheaper."
• "The food prices all seemed pretty high and honestly the whole area felt cold and clinical."
• "We decided to have an evening meal at the hotel, but we didn't really enjoy either of our dinners as the food was rather bland."
• "My partner’s meal was awful... Soup tasted acidic and should have had cream/yogurt to make it more edible."
• "The pie was as though bought from a frozen food shop and when it was brought to us the custard was sloshing from side to side in the dish."
• "The chicken for my burger was overcooked and the breadcrumbs were burned."
• "The other issue was during breakfast the sausages were raw in the centre."