Crowne Plaza Reading East, an IHG Hotel Reviews Summary

Room Comfort and Cleanliness

Pros:

• "Room was super comfy, clean, exactly what I wanted."
• "The rooms were extremely comfortable and clean air-conditioning worked well television and Internet worked well."
• "Our room is very nice and reception were very welcoming."
• "The room was good, spacious, quiet and comfortable."
• "Hotel room was clean."
• "The rooms were amazing. Very spacious, clean, huge and comfortable bed."
• "The bedrooms were very clean and comfortable."

Cons:

• "The first room I was given was not clean."
• "The room was not clean it had hairs everywhere! in the bed, the bath and the bathroom sink."
• "The cups in the room were not clean so had to wash them myself."
• "The room has a door connecting to another room. And the people next door were playing loud music, shouting and smoking weed in the room."
• "The only downside we found was it was extremely hot in the room."
• "The bed in my new room was not a king bed. It was two twin mattresses pushed together."
• "The room cleanliness was very good. Rooms clearly newly refurbished and very comfortable."

Staff and Service

Pros:

• "All the hotel staff was very courteous and friendly."
• "All the staff at The Crowne Plaza were very helpful and nothing was too much trouble."
• "Reception staff couldn’t be friendlier, lots of smiles & always greeting us when we walked past them:)"
• "All staff are polite and helpful."
• "The other reception staff were very helpful when approached."
• "The staff at this hotel were absolutely lovely, they couldn’t be friendlier upon arrival."
• "Every member of staff encountered was friendly, professional and welcoming."

Cons:

• "Rude female staff at within the reservations team."
• "The front desk is one of the worst I have ever experienced."
• "Sadly the customer service team are also very unhelpful."
• "The waiter we had was very rude & unaccommodating, he had such an attitude towards us which is frustrating."
• "Half the staff are rude, and the vast majority of the clientele seem to be spending the cash they made as extras in the TV show Shameless."
• "We found the welcoming staff in the spa stand offishy and quick to move you on."
• "The customer service or lack thereof is unacceptable."

Facilities and Amenities

Pros:

• "The steam room, sauna and pool are nice. The gym is pretty good too."
• "Well organised spa day, staff were very helpful, superb customer service."
• "Fantastic hotel with free underground parking and clean lewisite facilities."
• "Underground parking was a big plus."
• "The facilities were also well presented and comfortable."
• "The spa facilities were amazing, especially in terms of convenience for both myself and my two children."
• "Spa access was wonderful, with towels and dressing gowns available in the room."

Cons:

• "The sauna and steam room were out of order which was one of the reasons why we booked this package so of course we were upset about this."
• "The pool area was busy most of the time which meant we couldn't always swim properly or make full use of the sauna and steam rooms."
• "The area around the pool which was really slippery."
• "The 'spa' was the most unrelaxing and disorganised we have ever visited!"
• "The pool and spa facilities were nice, but not amazing, and there weren’t enough lounge beds for the amount of visitors."
• "The spa room also does not provide a relaxing environment."
• "I’m disappointed with the spa because they didn’t provide the service we have booked."

Food and Dining

Pros:

• "The aloo paratha and gobi paratha from the Indian menu at the breakfast was just too yummy and a delight."
• "The food served in the bar as well as the restaurant is good."
• "The breakfast buffet is top notch. Credit to the Chef and his team."
• "Dinner was lovely we tried Indian and British cuisine."
• "The food was delicious."
• "Food was brilliant well worth a second visit."
• "Delicious breakfasts and dinner."

Cons:

• "The restaurant & bar were very quiet and rather lacking in atmosphere."
• "At dinner, we found the service to be quite slow and found ourselves waiting for a long time for our orders to be taken."
• "Restaurant service at dinner was slow."
• "The food is only OK. I would recommend the Indian food over the rest but neither is really memorable."
• "The breakfast was a poor level buffet, particularly the sausages, which didn't taste very nice and were overcooked."
• "The breakfast was poor for a hotel of this standard."
• "The Restaurant was a let down, long waits for food and drink to arrive."

Value and Pricing

Pros:

• "Since the refurb, Crowne Plaza feels a lot more premium and can charge slightly more than most in the area."
• "Highly recommended."
• "The hotel is excellent for a quick getaway."
• "Absolutely lovely place! Came for a weekend getaway with breakfast and a 3 course meal!"
• "The hotel itself is kept to a high standard and is in a superb location."
• "The hotel was beautiful, clean and the staff were super friendly."
• "The hotel has a wonderful atmosphere & background music."

Cons:

• "We paid £415 for 1 night stay."
• "We will never go again."
• "This experience was completely unacceptable."
• "Very disappointed and communication was non existent."
• "Also be prepared for the hotel to take £75 from your bank account via a card at check in for any expenses on your room but on checkout you will be told it will not be back in your account for 3 to 4 working days, that is awful!"
• "It was an okay stay but expensive for what we got."
• "I do not recommend this hotel or it’s restaurant as our experience was definitely not up to standard."

Location and Accessibility

Pros:

• "Perfect location for the Reading festival without being in the middle of the chaos."
• "Location to Winnersh triangle is good and there is a train stop right across the street."
• "Hotel is next to railway station so great for travel."
• "Location is not far from Reading town by car about 12-15 mins drive- little to no traffic."
• "The location was great for us."
• "Not the prettiest of locations but super easy to find and park."
• "Location leaves a lot to be desired as it is on an industrial estate."

Cons:

• "There is almost nothing within walking distance (grocery, restaurant, laundry, etc.)."
• "The location is out of the way and nothing nearby."
• "If you are not working within a half mile of this hotel it is not worth your time."
• "From the point of view of a weekend break, this location may not be ideal."
• "Parking lacks EV charging points."
• "The 'spa' was the most unrelaxing and disorganised we have ever visited!"
• "The room has a door connecting to another room. And the people next door were playing loud music, shouting and smoking weed in the room."