Burnham Beeches Hotel Reviews Summary

Room Quality

Pros:

• "The whole place was very clean and well presented."
• "The room was beautifully decorated and the bed was super comfortable and spacious."
• "The room was absolutely lovely - couldn't fault it and there were lots of lovely additions like a Nespresso coffee machine."
• "The room was lovely, fantastic comfy bed, big TV and most importantly it was spotlessly clean."
• "Very good rooms."
• "Rooms were a fair size and the mattress was very comfortable."
• "We had a spacious, clean room, and a lovely bathroom."

Cons:

• "However room carpet thread bare in places. Paint on bottom of the bathroom door peeling off."
• "Room basic .no air conditioning.water marks on walls no fridge .window wouldn't stay open."
• "However the room needs some serious maintenance attention."
• "Wall paper peeling off in our room. Dirty walls with scuffs and dirt marks, no cold water in our bathroom tap."
• "The ‘superior’ family room was actually a double room which had pull out beds that once pulled out meant they had to be climbed over to get across the room."
• "Room look slightly run down with scuffs marks on walls and furniture."
• "When I entered the room I immediately realized the room was so hot and torrid it was totally unfit for human beings to rest and find sleep."

Staff and Service

Pros:

• "The reception staff were lovely and welcoming."
• "Service excellent. A round of varied sandwiches and beautiful scones with choice of jams and fresh cream."
• "The staff were extremely helpful in making sure that our experience was pleasant and the food was lovely."
• "The staff were very friendly and accommodating."
• "Caitlin especially was such a fantastic waitress, we couldn't have asked for more energy and a wonderful personality to make the stay absolutely perfect."
• "All of the staff were absolutely wonderful throughout the 4 days."
• "The staff were all very good and obviously took pride in providing a quality experience for their guests."

Cons:

• "When we spoke to the manager we were rudely told as we’d booked through a 3rd party there was nothing they could do."
• "Customer service is non existent. Staff were rude and far from helpful."
• "One of the staff members actually made disgusting and offensive comments about where I am from as I was dining."
• "Insulted by receptionist on arrival. No staff present at bar area for most of the day."
• "Staff were unattentive. Hardly any food available."
• "Restaurant staff seemed very inexperienced with no one knowing what the soup of the day was."
• "Unfortunately, despite the staff being well-meaning and sweet, there seems to be a fair amount of confusion/lack of training and as a result it all feels a bit chaotic."

Food Quality

Pros:

• "The food is also great."
• "The food was superb and the staff were very friendly."
• "The evening meal was really first class, quite excellent and much better than many upmarket restaurants we have been to."
• "The breakfast was good and well worth it."
• "Food was great and as a 'fussy' vegetarian, accommodated for."
• "Food is out of this world. All fresh and mostly made from scratch."
• "The food was excellent."

Cons:

• "The breakfast was poor."
• "When paying nearly £20 for a burger I expect more than 5 chips on my plate."
• "The breakfast does not provide boiled or fried eggs, but rather very runny and barely scrambled ones."
• "We ate at the restaurant but didn't find it appetizing ended up eating out most nights."
• "Evening meal bass overcooked potatoes burnt but that time wanted to check out."
• "The food itself was passable but by no means what we expected from a former fine dining restaurant."
• "The food was really burnt, the breakfast was like pure fat."

Amenities

Pros:

• "Pool amenities best they have to other."
• "The pool and spa facilities were always clean, quite and well equipped."
• "On-line check-in made collecting the keys swift."
• "The grounds around the hotel were stunning."
• "This 17th century building is gorgeous."
• "Pool, jacuzzi and the other amenities were clean."
• "Swimming pool, gym and other spa facilities are great, clean and easy to use."

Cons:

• "The sauna is very small and there's no steam room."
• "Poolside sauna not working, electrical switch with red tape hanging off mens shower area dirty and drain cover missing very disappointed."
• "There are dangerous missing tiles in Jacuzzi, people can get hurt!"
• "The showers in the changing rooms were a little tired, with leaks and things and this was surprising when compared with all of the other facilities seen throughout the hotel."
• "The pool area is incredibly tired and dated. Resembled a local leisure centre rather than a spa, not relaxing at all with a really unpleasant smell and grubby changing rooms that are desperately in need of an update."
• "As for the Spa facilities, I wouldn't recommend it, it needs a refurb and updating."
• "The spa facilities our very outdated and unhygienic. It needs a big renovation. The jacuzzi was not clean and cockroaches in the pool."