Brandshatch Place Hotel & Spa Reviews Summary

Hotel Facilities

Pros:

• "Rooms are spotless, no chipped paint anywhere, beautiful hotel, will definitely return."
• "Pool is open til 9 every night which is lovely to have a late night swim."
• "Lovely hotel, room was really nice, had an to upgrade to an executive room."
• "The spa and fitness centre is first class with very modern equipment."
• "The staff were excellent at all times."
• "Every one of our requests was met, even the ones that were inconvenient for the hotel."
• "The food was lovely too and the takeaway boxes are necessary, as there was a lot to eat."

Cons:

• "The hydro tub was very small and it didn't matter how many times we pushed the button the jets didn't work."
• "The hotel ran out of various items on the menu, the starter I had was incomplete, so the missing part was served with the main."
• "The swimming pool was a good size but the spa was tiny and in need of maintenance, (tiles missing from hot tub)."
• "The pool was very noisy even with very few and quiet people in it, it's just the acoustics that ruins it."
• "The setting was ridiculously cheap - cheap metal chairs, low ceiling."
• "The room we stayed in was not very clean, dust everywhere and hair in the bath!"
• "Extremely hot weather with no aircon in the rooms was quite unpleasant."

Staff and Service

Pros:

• "The staff are impeccable. So attentive and helpful."
• "Special thanks to Michelle and Christine who’s customer service skills went above and beyond expectation."
• "A special mention for the restaurant staff, they are truly amazing."
• "Connor looked after us and really did go the extra mile."
• "The staff were polite, friendly, efficient and a pleasure to talk to."
• "All the staff in reception and restaurant where all fantastic and very helpful."
• "The staff were at our ever beckoned call the whole time and made me feel so comfortable."

Cons:

• "Had a member of the hotel staff come into our room without knocking while we were in bed which wasn't great."
• "Breakfast was no better, the staff were not keeping up with the amount of guests (5 tables) and were not attentive."
• "Staff were vacant most of the time."
• "Morning time! We made our way over to breakfast and waited patiently to be seated... restaurant wasn't busy and staff walked by us without acknowledging our presence."
• "Only having one member of staff working the bar with so many wedding guests was a bit of a surprise."
• "Turned up for my appointment and just stood there being ignored."
• "Some of the staff members are racist."

Spa Experience

Pros:

• "What a wonderful experience my mum and I had at the spa today."
• "Although the body scub session was a bit delayed but thoroughly enjoyed it."
• "Loved the spa and restaurant food."
• "Enjoy a full body massage (which was great) and the pleasantly peppermint scented steam room was worth a visit."
• "This spa day was my little sister's 1st spa for her 18th birthday and she loved it was a brilliant experience."
• "Lovely spa facilities."
• "Spa was nice with steam room, sauna and jacuzzi."

Cons:

• "The hot tub is really small - only two people can comfortably fit."
• "The spa has a nice pool with some loungers then has a sauna steam room and small jacuzzi."
• "The evening food was tasty and I recommend the gnocchi."
• "Rooms weren't that wonderful either."
• "Every single person was welcoming and kind in addition to doing their jobs really well."
• "Steam room was not working and we weren't informed."
• "The water in the pool and jacuzzi smelled of very strong chlorine."