Porsche Centre Tonbridge Reviews Summary

Customer Service

Pros:

• "Great people who actually listen to your needs. Friendly service from reception right through."
• "Everytime I come to the Porsche center in Tonbridge it's a brilliant experience with brilliant service."
• "Aaron provided world class customer service along with the rest of the team at the Porsche Centre Tonbridge."
• "The whole experience was a real pleasure enhanced by really great customer service."
• "We really cannot express how well we have been looked after by Julian, His excellent knowledge, His non pushy approach."
• "Fantastic efficient service from the team at Porsche Tonbridge."
• "Absolutely fantastic centre- the customer service is second to none and Julian is an absolute gem."

Cons:

• "Arrived after a long day of work, not exactly the most presented and definitely not in a suit. Just got completely overlooked."
• "However a year later I contacted the same dealer looking to buy a Boxster Spyder and phone twice, emailed and left messages and no one bothered to call me back."
• "After sales service poor. Both times I’ve come to book my service no courtesy car available, no pick up available."
• "Very rude and arrogant tone from the service team."
• "2nd visit to this centre and have been ignored both times."
• "Arrived here with my fiance to purchase an engagement present, unfortunately the staff could not be bothered to get up of the desk (or even look at us) to assist!"
• "I received the poorest service at this car dealership. Very poor customer service and communication."

Sales Experience

Pros:

• "The best buying experience we’ve ever had."
• "I dealt with Aaron who was very helpful and responsive via email, during the whole sales process through to picking up the car."
• "The service from the dealership through the entire sales process, from initial test drive to the handover and post handover support, has been excellent."
• "Having recently purchased my first Porsche I have to say from start to finish my experience was beyond expectation."
• "Purchased an approved used Porsche from Tonbridge. The whole process... was a pleasurable experience, both smooth and efficient."
• "This was the most amazing car purchase experience I’ve ever had."
• "Fantastic buying experience today with Toby at Porsche Tonbridge."

Cons:

• "Went there to order a New Porsche, sales person had very limited knowledge and had an attitude."
• "Unfortunately the last two dealings with Porsche Tonbridge has been far less than anything you would expect from a brand like this."
• "Unless you 'look' the part expect sub par service."
• "Porsche Tonbridge is a disgrace."
• "Months and months of chasing, snags and items needed addressing on the car and 9 months later I'm still waiting on parts which should've been delivered with the car and still little to no proactive response."

Facility & Atmosphere

Pros:

• "Great day out at Brands Hatch today courtesy of Porsche Tonbridge."
• "The line up of the Porsche cars is just gorgeous, brand new stock of the entire range and is enhanced by the classics, the 911 GT3 RS was the standout."
• "Brilliant staff and very relaxed atmosphere. No judgy people bothering you!"
• "Fantastic showroom, superb service, brilliant staff and quality product."
• "The showroom is a modern state of the art impressive building, it’s light and airy."

Cons:

• "Service on my car was ok but, some of the screws where left undone."

Staff & Service

Pros:

• "All staff that we dealt with were helpful, courteous and polite and made us feel valued customers."
• "Having known Aaron for 3 years, wasn't expecting anything less, he is superb."
• "Big thanks to Nick Burchell in the parts dept for his fantastic assistance installing roof bars and roof box today."
• "I can't speak highly enough of the team at Porsche Tonbridge (in particular Paul Page and Damien Hudson)."
• "Julian really did go above and beyond the call of duty to ensure this process was smooth and enjoyable as possible."
• "First class service from Harley & Ben."
• "Thanks especially to Chris and Chris for hosting."

Cons:

• "You must always check the oil level after the service."
• "The repair took 3 days in total."
• "It's just a software update that takes them two days."
• "Service is always great whenever I have visited."
• "Richard on service reception could not have been more rude."
• "The cat went in for a service and ended up their for weeks needing body work repair after it pick up some damage."