Address: Old Tiffield Rd, Towcester, NN12 6PF, United Kingdom
Phone: +441327272400
Rating: 4.5
based on 115 reviews.
Customer Service
Pros:
"The entire team including techs and receptionists are an amazing group of people who all go out of their way to ensure 100% satisfaction."
"Truly outstanding experience every time with great focus on making the customer feel valued."
"The receptionist staff are exceptional in looking after you."
"The ladies on reception are amazing asking me nicely how to help me and offer me a Coffe and much more!"
"The staff are efficient and look after you well with drinks and a quick chat when they are not busy."
"Courteous front of house team (Jessica and Vicky) – on the phone and even more so in person."
"The customer relationship doesn't exist any more and having just had the car serviced I was many miles from home when a warning appeared telling me that the car didn't have sufficient brake fluid."
Cons:
"From start to finish there were problems and poor communication."
"Unfortunately, I had a very poor experience dealing with the Porsche Centre Silverstone. I feel have been treated badly and lied to."
"Fine if selling you a car but the service & maintenance department is appalling."
"They may treat their customers well, but don’t expect any civility if you’re a delivery driver or transport company."
"Unprofessional, rarely return calls, damaged the car, made schoolboy errors & bad attitude even by management."
"The customer relationship doesn't exist any more and having just had the car serviced I was many miles from home when a warning appeared telling me that the car didn't have sufficient brake fluid."
"Ten years ago the customer service and technical professionalism of Porsche Silverstone were beyond question. Now, regrettably these two essential aspects of their business have been lost."
Sales Experience
Pros:
"Had my 911 recovered to the dealership recently. Really pleased with the customer service I received."
"Picked up my GT4 from Silverstone 2 weeks ago and have to say it was the best experience I have had when buying a car."
"A fantastic experience all round! My new Macan GTS was sourced extremely quickly which was impressive in itself but the ongoing communication and service was first class throughout."
"Great test drive with Gareth – letting me enjoy the drive, whilst providing the right level of info at the right moments."
"The front end sales experience from this dealer was excellent. Things started to go wrong as soon as I had collected the car!"
"The attentiveness, professionalism and general customer service are unmatched in any other place I've purchased a vehicle."
"Porsche Silverstone went out of their way to make sure I was happy with the car and I never felt I was being pressured."
Cons:
"This dealership must have so many orders as they dont want to sell me a car. Avoid this dealership."
"I tried to arrange to test drive a cayman here... However, I was never called back and after attempting to call with no answer a few times I assume that this dealer is not interested in having customers spending less than 100k+ on a single vehicle."
"This is a sign of a very complacent dealership with poor management."
"Couldn't recommend this more."
"Arguably the worst experience ever."
"Keep away from Porsche Silverstone, very bad people."
"This dealer is without any shadow of a doubt, the worst place I have ever had the displeasure of visiting in all my years as a Porsche car owner."
Vehicle Quality
Pros:
"As for the car, the quality and condition of it was impressive. I couldn't believe the car was 4 years old! It looks brand new!"
"All in all, I already loved the cars that Porsche produce, but Porsche Centre Silverstone have definitely made sure to create a customer for life."
"It had small rock chips in the paint on the front end, so they repainted the entire front end to make sure the car was perfect."
"I had the pleasure of driving the 911 Carrera 4S at Silverstone this week and it was genuinely one of the greatest experiences I've ever had."
"Absolutely terrific service from Oliver Timms and all the Team at Porsche Silverstone."
"Completely unanticipated unveiling/handover event which the whole family absolutely loved. The flowers and gifts were an added bonus."
"I collected my Cayenne S e-hybrid a week ago. The whole process from pre-sales, sale to after-sales has been a contiguous, seamless experience."
Cons:
"After they repeatedly could not fix the problem, they decided to no longer honour the warranty despite us having the paperwork for it."
"Service eventually done and work missed, requested alloy refurb which was forgotten."
"Totally incompetent. They kept returning a faulty car under warranty to us on numerous occasions, supposedly fixed."
"Prepare to be ripped off for servicing, lied to and not have parts turn up when promised."
"Even since offering this compensation I have had a further problem of not receiving some documentation still (4 months after purchase), which I have had to chase numerous times."
"However no follow up. Had to chase many times for a call back."
"A great Car though the Dealership experience was a bit disappointing. I was offered a paltry PX price for my GTS against a 911 Turbo."
Facilities
Pros:
"They also have a shiny new showroom and workshops, so it is well worth a visit if you are in the market for a Porsche or yours needs some TLC!"
"Toilet facilities are available for humans but I tend to go down the road🐶"
"The Dealership has a nice, relaxed atmosphere, staff there are attentive, friendly, knowledgeable & we received excellent customer service for both Sales & Service."
"Pleasant environment. Intelligent people. No 'snootiness'. No sales pressure. Highly recommended."
Cons:
"They also do not offer like for like courtesy cars, the company worth over 9 billion dollars claim not to have the capacity to do so."