Kwik Fit Plus - Wolverhampton - Stafford Street Reviews Summary

Customer Service

Pros:

• "took my car for mot well pleased with Paul the mot test sewt cover to hand along with wearing gloves watch him carry out my mot i was well happy with professional out come of him recommended."
• "Needed a Class 7 MOT for my van so called Kwik Fit Plus. From the initial call, to leaving the premises with a fresh MOT I found them to be efficient, friendly and courteous."
• "I am a front line worker for the NHS. I would like to thank Steve and his colleagues for their fast and efficient service that I received on a tyre puncture."
• "All of the staff that I engaged with were extremely polite, obliging and helpful."
• "The 2 gentlemen working there were outstanding and superb."
• "Always a professional, friendly and helpful service from the staff at this depot."
• "I was then greeted by Nick who was extremely helpful, friendly and polite."

Cons:

• "Total scam. Very disappointing. I went to this place for the first time for a tyre repair (puncture). The guy told me it's irreparable and it's gonna cost me £90 for a tyre change."
• "Don't get a MOT here. They badly rip you off and give you a lot of unnecessary advisory's to try and get more money out of you."
• "Kwik Fit is a big con artist stay away."
• "Awful behaviour. MY uncle who delivers essential food such as bread & milk to local shops got a flat tyre and asked if they could fix it (otherwise he wouldn't make his delivery). They replied with 'you need an appointment'."
• "Other faults (that was found by my personal trusted mechanic of many years) was not repaired as Kwik Fit staff said they couldn’t find those faults, so I’m now left disheartened & stressed out as I don’t trust Kwik Fits judgement."
• "They couldn't even diagnose what's wrong in the car and charged me diagnostic fee of 50 pounds."
• "Work and speed of service fine but shocking customers experience. Could barely muster a grunt and failed to even look up at me."

Efficiency and Professionalism

Pros:

• "Gavin the master technician managed to correctly diagnose my car (lambda sensor issue) even though it was not showing up on the diagnostic tool."
• "I always use stafford street kwikfit plenty of staff all very capable took a Mk6 gti in with boost problems fearing the worst came back to be greated by the mastertechnician saying he traced the problem down to a fuse, only charged me for the diag brilliant service would deffonately reccomend."
• "Booked the car in to have a new battery fitted. Got an appointment same day with no issues using online service which was confirmed via email and text."
• "Quick service, courteous staff, clean and professional environment and no damage to my wheels!"
• "He was extremely polite and professional and made the whole experience a breeze."
• "The manager is professional at all times, and extremely helpful and friendly, wouldn't consider going anywhere else."
• "Excellent service and experts on hand were very pleasant and happy with detailed knowledge of the work they did and they explained everything to me. I would definitely recommend them."

Cons:

• "Failed MOT which VOSA then passed."
• "I wouldn't go to Kwik Fit if it was the last garage in Earth and would never recommend!"
• "During that time I saw most the staff sat on their a**es in the waiting room playing on their phones or stood smoking."
• "I'd expect them to be open and ready for the first customer at 8.30."
• "I feel the 1 star is generous! The incompetence of the staff there is diabolical!"
• "Very disappointed and probably won't be going there again."
• "They have misdiagnosed the problem in my car but they offered a refund."

Booking and Waiting Time

Pros:

• "Very easy and convenient way to book."
• "The tyres were fitted straight away and I was on my way in well under an hour."
• "Had a coffee in their waiting area and was done in an hour."
• "I was able to get my van in the next day and all work was completed so my van was ready to pick up at the end of the day."
• "I made an appointment. Turned up. Half an hour later, all sorted."
• "The service and MOT was conducted efficiently and on time."
• "Brilliant. Thought we had a puncture. Turned out to be the valve leaking and some failed sealant on the rim. Guys sorted it in 15 mins and didn't ask for anything except a donation to charity."

Cons:

• "There was only 1 Technician working on a Saturday lunchtime, so I had to wait nearly 2 hours before having my tyre looked at, then changed."
• "Today I went there for tyre alignment and balancing but staff was very rude."
• "Been here twice for tyre replacements and after the last time I won't visit again."
• "After telling me I needed to go to a kwikfit plus and needing to pay £70 on top of what was agreed, they took one hour to do nothing."
• "What's the point in booking an appointment a week in advance and they still can't manage to get the tyres in!"
• "Went in for a suspected slow puncture as 'no appointment necessary' to be told 'oh we can fit you in till tomorrow, just come in anytime' so I went in at 11:30am to be told 'we can't fit you in till 3:30pm' absolute waste of time."
• "Still waiting for work to be completed on my veh after 3 months."

Facilities and Cleanliness

Pros:

• "Plenty of sitting area inside with water and hot drinks available, the normal reading material available too."
• "Once again good service and advice on winter tyres."

Cons:

• "The waiting area is dirty with all the bins overflowing with rubbish, see picture."
• "The parking is less than ideal but cannot be helped due to the location on the main road."
• "Parking is also a bit of a nightmare. There isn't any. Well two or three spots."
• "The loos could do with a refit, but hey, at least they had some."

Integrity and Honesty

Pros:

• "These guys fixed my tyre pressure sensor problem that I had been experiencing for months."
• "Went in today about some work I thought needed doing, the guys had a look and were honest and said it was all OK."
• "I would say this Kwik Fit is the most honest and genuine is giving advice."
• "Honest and helpful staff ,many thanks."

Cons:

• "They also tried to con me out of tracking which I had done within a timeframe that allowed me to have it done again for free as it was out of sync again."
• "Paid for my tracking to be adjusted having had two new front tyres. I then took my vehicle for MOT to be told that the front bottom ball joint was basically hanging off the car."
• "Bunch of incompetents...paid £120 for 2 years wheel alignment (front and rear) went in for rear wheels adjustment and ends up in another garage to get it sorted, as they do as much as nothing."
• "I am giving a 1 star review based on the fact that rather than contact me about the issue they finished the belt change charged me £300 to tell me the further repairs would take 5 days and cost £800."