JZM Porsche Reviews Summary

Customer Service

Pros:

• "Both Michelle in service, and Dan in the workshop were amazing and easy to deal with nothing was a problem, the whole experience was very easy to say the least."
• "What lovely helpful company. Michele was fantastic and knowledgeable and so helpful sorting out my issues."
• "Special thanks to Michele Gibbs and Tom Favell who look after me so well."
• "The communication channels are open - so I always get a call back from Michelle or Tom as to exactly what is going on, and when."
• "Service from Michele was great from obtaining service estimate through to vehicle collection."
• "Michelle returned the quote very quickly, you are made very welcome on arrival and the level of service is great."
• "Michele Gibbs the office/service manager has been fantastic during the whole process from booking it in to keeping me updated on ordering and progress."

Cons:

• "Very poor service. After waiting 4 weeks to get my car serviced I then had to persuade them to carryout the work."
• "JZM continue to not answer my emails, they have not even replied to an email asking for a quote to do the work!"
• "The car was with them for 24 hours and then received an email to collect my car because it was the start of the track day season and that I would have to wait another month."
• "Is the customer care I have received appalling?"

Quality of Work

Pros:

• "Just had a ducktail retrofit + JCR titanium exhaust done on my GT3 - the GT Silver paint match looks brilliant and the overall look has transformed the car."
• "The most recent job they were tackling for me was a complicated suspension install and they almost seemed to relish the challenge."
• "The cost of the major service was competitive and completely justified, considering the high level of workmanship and attention to detail."
• "Once again exemplary service from JZM particularly Michele on being able to source very hard to get hold of tyres for me at short notice."
• "The Technician was knowledgeable and helpful in explaining some of the findings along with discussing future tasks that will need attention."
• "JZM has undertaken supply and installation of an Akrapovic exhaust on my Porsche GT4 and a Manthey Racing fast road setup will shortly be added."
• "Just got my 964 back after a full engine rebuild. Exceptional service from Michele Gibbs and Tom Flavell."

Cons:

• "I now own a car bought from JZM in good faith that I have only done 5000 miles in that I will now have to spend thousands of pounds on to have the work done."
• "Take note, form your own opinion: Were the 4 items below evident when JZM sold the car to me and if so did JZM choose not to report them or miss them?"
• "The wash was pretty poor, but I wasn’t expecting one so it was a bonus anyway!"

Professionalism and Expertise

Pros:

• "Finding trustworthy, professional and friendly Porsche specialists isn’t easy, JZM surpass all expectations."
• "Because mediocre service seems to be the norm these days, it's not until you deal with engaging experts like David and his colleagues at JZM do you realise what 'going the extra mile' really means."
• "The engineers at JZM really know their Porsche vehicles, no mucking around, and so much easier to deal with than Porsche Service Centres."
• "Absolutely top notch service from everyone at JZM, they have buckets of experience and professionalism."
• "The overall service quality at JZM Porsche was fantastic, displaying a level of technical skill and professionalism."
• "Then we have the workshop technicians - in my case, Steve and Reece...these guys put in the hours to get the car prepared correctly, to spec.. on time."
• "It is a breath of fresh air to talk to people who not only love cars but actually know what they are talking about."

Cons:

• "They're not cheap this lot and from my experience were unwilling to waver at all at cutting a deal."

Communication and Customer Care

Pros:

• "Brilliant experience at JZM, Michele was brilliant, she had knowledge of the fault I initially called in with, she kept me in the loop, got it fixed sooner than she initially quoted."
• "As always a very positive experience and Chele is a real asset to the JZM team being extremely professional, with excellent communication skills throughout."
• "Michele Gibbs, their service manager, helped with my most recent instruction (replacement of a windscreen in a Panamera) and was, as usual, wonderfully efficient, professional and friendly."
• "Great comms from Michele at front of house, and Mike behind the scenes doing the inspection."
• "Aaron explained the work to be done together with any issues found along the way in a clear and courteous way and carried it out as agreed."
• "Michele Gibbs was friendly, efficient and accommodating when I needed to amend some of the service requirements."
• "Michele has been exceptional throughout in arranging and coordinating everything, and she has provided fantastic customer care and excellent communication."