Porsche Centre Hatfield Reviews Summary

Customer Service

Pros:

• "A big thank you to Theo who really took care and ownership throughout the sale and handover."
• "Jag who provide great managerial support, agreed to every change I requested and Kelly who supported a smooth handover."
• "Fantastic service today from Lewis and Precious at Porsche Centre Hatfield."
• "The staff at Hatfield really made it a special experience."
• "Thank you so much Akash for making our experience an enjoyable one."
• "Booked in to get my car checked out at Porsche Hatfield as it I was getting a warning sign. Dealt with a gentleman from services, Steven Butt. He was fantastic, and made sure I always up to date with the progress of my car."
• "Nice premises, but what matters to me is the brilliant service from their service department (David) in my hour of need."

Cons:

• "Was hoping to view a car they had in stock but the front of desk team/customer service was just appalling."
• "Communication after I ordered was non existent, I found myself chasing them constantly."
• "Service is ok (but check your bill - mine has needed adjustment 3 times out of 4) but sales is utterly, shockingly, terrible."
• "Poor service, will never be visiting them, Went in for service the service guy advised of numerous issues like changing the rotor and pads on all four wheels when I questioned them why and what is the limit the rotors were found to be in range and I had some knowledge of the same."
• "Kelly on reception, is a disgrace."
• "The only complaint I have is that the Service department just seems overwhelmed with the volume of cars they have to service."
• "The relationship manager was extremely remote and arrogant."

Sales Experience

Pros:

• "Visited yesterday to make initial enquiries and I was looked after by George Fitzgerald who went out of his way to help and look after me."
• "The collection itself was an incredible experience given this was my first porsche... Akash Hirani took amazing care of us."
• "Driving past this dealership and with an hour to kill, I decided to pop in and ask to speak to a salesman to see if the figures would work within my budget... Within ten minutes of an honest conversation, Lee was arranging a decent test drive in the model that we were talking about."
• "Fabulous brand and welcoming staff. Zach handled my purchase of 2017 cayenne... really pleased and he added a porsche golf gift much appreciated."
• "Excellent customer service, we couldn't have asked for a more informative and professional consultant in George. He challenged our needs with genuine and unbiased opinion which ultimately helped us reach the best decision, highly recommended."
• "As ever impeccable service from my sales contact Rob Hawkins."
• "The whole process has been seamless, and my sales person Akash Hirani went above and beyond."

Cons:

• "I will NOT be buying my next Porsche from Porsche Hatfield."
• "That was up until this year, the MOT was due on the 1st September but there no call from Porsche Hatfield."
• "Even after 12 months when the car arrived I had issues collecting the car as a part had not arrived with it."
• "Despite the initial good service it turned out that the Porsche Approved car was not delivered as promised as the thread of tyres was below the Porsche Approved minimum of 3mm."
• "The small amount of work actually done, bore no relationship to the outrageous charges they made."
• "Shocking place filled with ignorant not so bright intelligent arrogant staff."
• "The sales people are obviously incompetent for not knowing this, and they only seem to want to sell what they have in stock!"

Facility & Atmosphere

Pros:

• "The atmosphere was friendly and helpful and not in the least bit intrusive."
• "I visited Porsche Hatfield recently and browsed their used car selection. I was really impressed with the facility, the professionalism of the staff and their no pressure attitude."
• "The attention to detail was so impressive, the knowledge and service delivered by the staff was brilliant."
• "The place was busy, happy and confident."
• "From walking into Porsche (Hatfield) and being greeted by the ladies on reception right through to leaving and a 'good by' from reception, I have found Porsche Hatfield to be the most genuine and friendly dealership I have ever visited."
• "The big day - the collection - was a special event."
• "Great car, great service & if you are lucky enough to be able to deal with the Hatfield branch, even better."

Cons:

• "People Of Colour avoid using Porsche Hatfield our money can be better spent at somewhere we are valued."
• "Even today with the frosty morning I just found out it hasn't got a heated windscreen - Barry Wright told me it had."
• "Had an issue with an oil warning light, had the car recovered to Hatfield and regretted it since... When I did collect, no check was done to make sure I was who I should be, I was just given the key and shown to the car."
• "The “lifestyle” showroom set up supports this notion albeit even the hot drinks machine was out of order!"
• "Parking can be a bit challenging at very busy times."
• "The dealership seems hugely over staffed but still unable to provide a half decent customer experience / service."
• "Never get acknowledged or welcomed when I come in to shop."