Porsche Centre West London Reviews Summary

Customer Service

Pros:

• "Great dealership. Kimberly is amazing!"
• "Dropped my car off today to have some recall work carried out on the gear selector lever cable. The process of dropping it off was excellent."
• "Staff are very friendly & totally professional..Hats off to Porsche!"
• "5* service from the team at West London Porsche once again, thank-you!"
• "Amazing, friendly service and I could not recommend them highly enough."
• "The service from everyone at Porsche West London is second to none."
• "The guys at Porsche West London couldn't be more helpful with my MOT + service. They picked up and delivered my car and kept me updated about everything."

Cons:

• "This is a horrible place! It has absolutely appalling customer service, both the manager and receptionists were rude and completely indifferent to the needs of their customers."
• "THEY JUMP THROUGH HOOPS TO GET YOUR MONEY BUT ONCE THEY HAVE IT, THEY CHANGE."
• "Car is fantastic but Porsche West staff are an embarrassment to the Porsche brand and risk tarnishing it."
• "Worst experience ever, salesman lied multiple times about the vehicle I was looking to purchase."
• "They never answer their phones or return calls."
• "A very disappointing experience, and recommend avoiding this dealer like the plague."
• "The problem is unreachable and unhelpful staff."

Quality of Care

Pros:

• "I had a fantastic experience with booking in my current 911 for an MOT with Acer the young man who informed me all the way and was very professional."
• "As a goodwill gesture Porsche covered the cost of this-but it raised questions in my mind as to the probity of the salespeople at Porsche."
• "Got to love Ben and Natasha in service. One thing about Porsche West London is that I'm never left feeling short-changed."
• "First class dealership from start to finish."
• "Buying direct from Porsche just gives you peace of mind."
• "I had my Porsche both fully serviced and repaired / re-sprayed after an accident I had. I was very satisfied and my car looks brand new again, and it drives like a beautiful dream."
• "Great customer experiences on multiple occasions with Jason in service department."

Cons:

• "Have to wait for 2 months to book my car in for a another warranty claim again!!"
• "Very disappointing. Visited the centre after seeing a car on the website to be told it was sold then a week or so later saw another vehicle on the website."
• "It's the worst experience I ever had in a service department."
• "terrible customer service...wouldn't go to this place again for servicing my porsche."
• "Highly INCOMPETENT service centre. They have had my 911 in 4 times for the same fault and unable to find and fix the problem."
• "Shoddy service. Total failure to pick up loads of calls or reply to emails."
• "Really poor and unreasonable service, charging me for a damaged tyre to a courtesy car with not a mark on the alloys."

Value for Money

Pros:

• "Prices are expected...some people expect Ford Fiesta price repairs...Get a reality check...costs are fair & reasonable."
• "Any car I take there is dealt with really quickly."
• "The Service was of a standard of excellence far superior to Mercedes Benz & BMW...on par with Audi."
• "The car was extremely high spec and a great price."
• "They got me a good deal on the car from 43,000 to 38,500 and was very friendly to me and my kids."
• "Service returned my call within 5 minutes, had the correct tyres available... Booked me in at short notice."
• "Great Porsche centre, brought my car for suspension and tpms warning lights, they found the root causes and addressed them quickly, got my car back few days later."

Cons:

• "Worst Porsche service centre ever."
• "WORST PORSCHE DEALER IN UK!!"
• "Its a problem when unexperienced people like her dealing with clients."
• "They Kept car for a week without feedback."
• "Only one chance to make a good first impression and they messed it up!"
• "So now, we are liable for £2100 damages and have basically been told that it’s our fault! As goodwill, they’ve taken £600 off the bill."
• "They ultimately do a good job on the car, but OMG their service is terrible."

Professionalism

Pros:

• "In Tony, we found not just a salesperson, but a true ambassador for the brand."
• "Such a warm and friendly service received from staff and mechanics."
• "All of them are incredible professional, always willing to help."
• "Staff very attentive and excellent customer service."
• "A friendly, welcoming, and professional experience."
• "The team was extremely professional throughout the entire buying and delivery process."
• "We feel taken care of, advised and part of a family."

Cons:

• "This is probably the worse Porsche Dealer in the world."
• "worst ever service been experienced, staff not been trained not even with common sense."
• "Manager needs to update employee training process as it's clearly below par."
• "The problem is that staff is not friendly, as they were speaking to me like I am too poor customer for them."
• "The guy made me feel completely uncomfortable spoking to me in a descending, aggressive and an angry tone till the moment I had to stop him and ask him what is that all about."
• "Met one of the sales reps at Porsche in Chiswick; very disappointing."
• "Loss of power - took the car to a third party dyno and found the engine characteristic is very different from what Porsche website publish."

Facilities

Pros:

• "The showroom is the best I have experienced from Porsche (and other brands) and the range of cars on display is very extensive."
• "First Porsche collection is also the most special one I’ve had."
• "Coffee or tea on offer, Toilets are available very chilled vibe always."
• "Lovely big roomy showroom with comfy seating."
• "BTW Porsche dealers are the best dealers to go to. Always plenty of room to manoeuvre, and a great coffee machine that they are not afraid to use 😀"

Cons:

• "They haven't got a clue what they are doing... went for a test drive, they didn't have a car despite booking in advance."
• "This service has demonstrated that it is not capable of repairing a car and providing a full service with supporting documents in this regard."
• "The rear quarter window has been smashed on my car and they cannot get me a slot to change a tiny window before 2-3 months simply..."
• "Usually slow to respond to emails/calls, managed to damage/mark my Porsche 718 during its service/repairs - unbelievable!"
• "Goodbye and good night! Turned up in my tesla wanting to buy a taycan. 5 staff milling around coffee machine: not interested."