Porsche Centre East London Reviews Summary

Category: Porsche dealer London

Address: 101 Woolwich Manor Way, London, E6 6EY, United Kingdom

Phone: +442032030440

Rating: 4.5
based on 146 reviews.

Customer Service

Pros:

  • "Arianna have been looking after my car. She often go above and beyond to make sure that the service provided is nothing short of excellent."
  • "The customer service received from Kam at Porsche East London, Parts department was excellent."
  • "From the driver (Thomas) who was professional, reliable, polite and thoroughly pleasant to deal with to the technician, Anthony would was again clear and professional in his manner & communication."
  • "Thank you to Shah who looked after me and taking me through a wonderful journey to Porsche!!"
  • "Everyone from the dealership were friendly and welcoming too."
  • "Outstanding service offered by advisor Emily Winchester, very helpful, professional and polite."
  • "Ordered my new car from the dealership because there customer service was absolutely brilliant from start to finish could not ask for anything better the sales man Nas was very helpful explained everything we needed to know fully recommend this dealership."

Cons:

  • "The primary reason for this complain is more towards their receptionist's attitude when facing issue."
  • "I will not recommend neither buy anything from this store."
  • "Average experience... No sales person available and no conversation, no follow up either despite leaving my details."
  • "Absolutely disgusting. I have called in to check if the vehicle has service history... Joanna on reception needs some training, can’t be speaking to future Porsche customers like this."
  • "No one was interested in serving us, completely ignored for at least 3 visits."
  • "In my view the after sales service was very poor, often displaying itself by people not replying to calls, not taking responsibility until I involved Porsche Head Office."
  • "This entire ordeal was an utter waste of time, marred by serious communication lapses."

Sales Experience

Pros:

  • "Karis McDonald, the Sales Executive, was happy to answer all my questions and had the patience to deal with me."
  • "Great support and service, my first Porsche and the team especially Roger Prime supported me through my journey and experience buying my first Porsche."
  • "Having purchased a new taycan 4s last week and it being returned for repair within 1 week of purchase I must say Porsche East London and especially Karis have gone above and beyond to make things as easy as possible for me with a loan car."
  • "Absolutely pleasure dealing with this guy. Had a slight problem with my Porsche macan. Gave Porsche beckton a call spoke to a guy called Antony oldland, he was fantastic and very helpful."
  • "One of the best experiences buying a Car that I have had. From start to finish, I was made to feel welcome, valued, and nothing was too much hassle."
  • "Never pushy - just really great service."
  • "Highly recommend this dealership over other Porsche ones, particularly due to the level of service and detail of attention provided by the sales person Catherine Houshmand."

Cons:

  • "Thought it i would be 3rd time lucky I guess I was wrong. Went in early 2014 for a panemera service was horrible ended up buying a bmw m4 went back in early 2017 for a Cayenne as the family got a little bigger was getting forced to leave a deposit before I even had a test drive so of I went back to bmw with astonishing service and bought an X5."
  • "I wanted a change from BMW as I've had 4 different ones, came here and said to reception that I'm looking to find out more on the cayenne, Macan and Panamera as I sometimes need to take 4 passengers... but she was a bit snooby towards me."
  • "Went in yesterday to compare the Panamera to the M5 to decide which one to go for. The receptionist could not have been more rude and abrupt."
  • "The sales man too full of himself did not listen to my requirements."
  • "And the sales rep's behaviour is as though she doesn't want you to be there."
  • "The 'sale pro' was just a joke! I said I wanted to know little bit more detail about Macan, he asked what do I want to know???"
  • "I will never deal again and not even picked my car up yet, it was very close to me saying keep the deposit as the service is that bad, trying to screw me over on a finance arrangement and offering ridiculous price on my part exchange."

Service and Maintenance

Pros:

  • "We have had our various 911's looked after by OPC East London now for the past few years."
  • "My car has been serviced as per manufacturers guidelines, so I have no complaints there."
  • "Big thanks to Thomas and all who helped organize the service of my car great attention to detail from start to finish."
  • "A year on once again great service kelly looked after all my needs warranty sorted job done loan car all perfect."
  • "Another flawless visit to PEL."
  • "The service itself was completed efficiently and effectively, and I was kept well-informed throughout the entire process."
  • "Top service from Porsche Centre East London."

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