Porsche Service Centre Brooklands Reviews Summary

Category: Porsche dealer

Address: 1A Abbot Cl, Byfleet, West Byfleet KT14 7JN, United Kingdom

Phone: +441932341911

Rating: 4.4
based on 98 reviews.

Customer Service

Pros:

  • "I've had cars serviced at Brooklands for years and have always been very pleased with the customer service."
  • "Great, friendly, knowledgeable people who aren't pushy or salesy, but are helpful and fair."
  • "I can only say Brooklands went above and beyond for us."
  • "I was hesitant about buying a car I'd never seen or driven (thanks to COVID) but was blown away by the exceptional customer service provided by Brooklands."
  • "They have excellent service advisors and technicians with Tim Munford being exceptionally knowledgeable especially on Classics."
  • "Very welcoming - had an issue with a tyre and they directly put in the workshop to check it out."
  • "Quick note to say thank you to one of your mechanics... fantastic on the spot service."

Cons:

  • "Lack of service quality: Issue not fixed after first getting the car back - actually reappeared within minutes of driving home."
  • "Book our 911 in for its 1st service, we waited 6 weeks, the day before we got a call saying they have no loan cars, and would contract us the following day, 4 days later no reply when I call found them unhelpful and no Apologies for messing us around."
  • "The mechanics are not very competent, the service dept mislead you and one of the parts guys is rude and arrogant."
  • "This incident reflects really poorly on Porsche Byfleet, damage like this should never have happen to a car entrusted to a reputable mechanic."
  • "So after 22 years of being a customer this is what you can expect from this Porsche service centre, the M.D. refused to talk to me! He does not talk to customers!!!"
  • "Upon tow and arrival of my car at the next repair centre, I get a call saying that some parts of the car are missing and we’re not provided back by Porsche Brooklands."
  • "Had a service done here. My Sunglasses were stolen (£250) whilst car was left with them."

Communication & Professionalism

Pros:

  • "I moved over from Audi best thing I could have done. The car the service is ten times better."
  • "Purchased a Macan GTS from this company. The service before, during and after has been exemplary."
  • "Excellent service from the dealer. Got straight through to a service advisor."
  • "As a newcomer to this service centre just got off the phone to Ben in service, what a brilliant approach to customer service."
  • "Anyone considering purchasing a Porsche should definitely go to Brooklands first - I don’t think you will go elsewhere after the first visit !!"
  • "The guys at Porsche Brooklands were fantastic making the whole experience a joy for my family."
  • "I have been dealing with Porsche Brooklands for over 20 years and I continue to be very happy and impressed by their knowledge, courtesy and professionalism."

Cons:

  • "I will happily take my business elsewhere. Your loss will be another Porsche dealers gain."
  • "Very very unpleasant and costly experience."
  • "Simply no one calls you back to organise a service/MOT."
  • "I’ll stick with Guildford as they are professional there."
  • "NEVER AGAIN! Diagnosed my car with a turbo issue initially for £350 and wanted a further £810 for more diagnosis time."
  • "Absolutely disgusted with the appalling service from Porsche Service Brooklands!"
  • "On two separate occasions, this Service Centre has failed to call me back even after me calling them several days running to remind them."

Value & Experience

Pros:

  • "Rob was great at explaining the car and I’m very happy with the deal I got."
  • "I would highly recommend the Porsche Service Centre Brooklands and will certainly be back!"
  • "I have now purchased two cars from this dealership and have to say this is the only place to buy Porsche from, superb service."
  • "The team where really nice and engaging. Seems to really care."
  • "Quality of Cars supplied are second to none and Prepped to a particularly high standard!"
  • "The handover was very informative and thorough."
  • "How do you rate perfection? Difficult I know. But our experience with the whole team there was just that."

Cons:

  • "Booked car in for oil change service. Easy process. However, disappointed that car was not washed at end of service."
  • "Very poor service. Easily the worst OPC I've used in ten years of ownership."
  • "Will not recommend to anyone or my friends to buy or maintain a car here ever again. AVOID!!"
  • "Like any Porsche dealership you have to be prepared to pay for the bits that other manufacturers do as standard for their minor/major car service."
  • "Wow thanks Porsche Brooklands such incompetence for something so simple, what else did you get wrong?"
  • "Damaged GT car on successive occasions when with them for service."
  • "Highly incompetent when it comes to servicing, never send you any reminders."

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