Address: 1A Abbot Cl, Byfleet, West Byfleet KT14 7JN, United Kingdom
Phone: +441932341911
Rating: 4.4
based on 98 reviews.
Customer Service
Pros:
"I've had cars serviced at Brooklands for years and have always been very pleased with the customer service."
"Great, friendly, knowledgeable people who aren't pushy or salesy, but are helpful and fair."
"I can only say Brooklands went above and beyond for us."
"I was hesitant about buying a car I'd never seen or driven (thanks to COVID) but was blown away by the exceptional customer service provided by Brooklands."
"They have excellent service advisors and technicians with Tim Munford being exceptionally knowledgeable especially on Classics."
"Very welcoming - had an issue with a tyre and they directly put in the workshop to check it out."
"Quick note to say thank you to one of your mechanics... fantastic on the spot service."
Cons:
"Lack of service quality: Issue not fixed after first getting the car back - actually reappeared within minutes of driving home."
"Book our 911 in for its 1st service, we waited 6 weeks, the day before we got a call saying they have no loan cars, and would contract us the following day, 4 days later no reply when I call found them unhelpful and no Apologies for messing us around."
"The mechanics are not very competent, the service dept mislead you and one of the parts guys is rude and arrogant."
"This incident reflects really poorly on Porsche Byfleet, damage like this should never have happen to a car entrusted to a reputable mechanic."
"So after 22 years of being a customer this is what you can expect from this Porsche service centre, the M.D. refused to talk to me! He does not talk to customers!!!"
"Upon tow and arrival of my car at the next repair centre, I get a call saying that some parts of the car are missing and we’re not provided back by Porsche Brooklands."
"Had a service done here. My Sunglasses were stolen (£250) whilst car was left with them."
Communication & Professionalism
Pros:
"I moved over from Audi best thing I could have done. The car the service is ten times better."
"Purchased a Macan GTS from this company. The service before, during and after has been exemplary."
"Excellent service from the dealer. Got straight through to a service advisor."
"As a newcomer to this service centre just got off the phone to Ben in service, what a brilliant approach to customer service."
"Anyone considering purchasing a Porsche should definitely go to Brooklands first - I don’t think you will go elsewhere after the first visit !!"
"The guys at Porsche Brooklands were fantastic making the whole experience a joy for my family."
"I have been dealing with Porsche Brooklands for over 20 years and I continue to be very happy and impressed by their knowledge, courtesy and professionalism."
Cons:
"I will happily take my business elsewhere. Your loss will be another Porsche dealers gain."
"Very very unpleasant and costly experience."
"Simply no one calls you back to organise a service/MOT."
"I’ll stick with Guildford as they are professional there."
"NEVER AGAIN! Diagnosed my car with a turbo issue initially for £350 and wanted a further £810 for more diagnosis time."
"Absolutely disgusted with the appalling service from Porsche Service Brooklands!"
"On two separate occasions, this Service Centre has failed to call me back even after me calling them several days running to remind them."
Value & Experience
Pros:
"Rob was great at explaining the car and I’m very happy with the deal I got."
"I would highly recommend the Porsche Service Centre Brooklands and will certainly be back!"
"I have now purchased two cars from this dealership and have to say this is the only place to buy Porsche from, superb service."
"The team where really nice and engaging. Seems to really care."
"Quality of Cars supplied are second to none and Prepped to a particularly high standard!"
"The handover was very informative and thorough."
"How do you rate perfection? Difficult I know. But our experience with the whole team there was just that."
Cons:
"Booked car in for oil change service. Easy process. However, disappointed that car was not washed at end of service."
"Very poor service. Easily the worst OPC I've used in ten years of ownership."
"Will not recommend to anyone or my friends to buy or maintain a car here ever again. AVOID!!"
"Like any Porsche dealership you have to be prepared to pay for the bits that other manufacturers do as standard for their minor/major car service."
"Wow thanks Porsche Brooklands such incompetence for something so simple, what else did you get wrong?"
"Damaged GT car on successive occasions when with them for service."
"Highly incompetent when it comes to servicing, never send you any reminders."