North Downs Specialist Referrals (NDSR) Reviews Summary

Staff and Service

Pros:

• "A compassionate, prompt and thorough practice, well deserving of a five star rating."
• "This cancer specialist vets is undoubtedly one of the best in the country."
• "Everyone including the reception staff were wonderful throughout our visit."
• "Everyone was very caring and that made a big difference to us on our little boy's last goodbye."
• "Outstanding vets who deal with the more complex conditions with exceptional skill and knowledge."
• "The specialists and staff were exceptionally professional, detail-oriented, caring, kind, and clearly talented surgeons and carers."
• "Wonderful kind, caring people."

Cons:

• "Insurance Admin - very focused on getting paid and not flexible or helpful."
• "Was not told correct information about the medication that we were given."
• "I called up to try and get my beloved dog seen asap by Northdowns with a referral and had to speak to the most uncaring, rude and unsympathetic receptionist."
• "Absolute theifs! Trying to stick other patients bills on other people! Accounts team is a disgrace!"
• "We both had terrible trouble finding someone to speak with."
• "They were exceeding late for my appointment, which I thought was unprofessional."
• "Communication was poor and they forgot to deal with my cat who was put to sleep."

Facilities and Accessibility

Pros:

• "The waiting area was spotless and didn't smell despite the many patients waiting."
• "In the middle of nowhere but a lovely building."
• "Still plenty of parking and disabled parking. All on ground floor."
• "The reception area is open & airy allowing the waiting pets plenty of room to ‘relax’ before their appointment."
• "Modern facilities and high tech equipment."

Cons:

• "Absolute beggar to find the place!!"
• "This centre is off the grid and difficult to get to."
• "Quite small outside grass area and waiting room can get a bit busy at times."

Cost and Insurance

Pros:

• "Overall they did a great job, fortunately our pet insurance covered the cost."
• "Luckily, the pet insurance had also paid the consultation fee."
• "No hassle with insurance claims as they even completed this for us so we could just concentrate on getting him better."

Cons:

• "Quite expensive but most treatment paid by insurance I guess."
• "Top marks but very expensive."
• "I was told the appointment would be £500 which would cover 45 minutes... They have charged me for a cardiology echocardiography and separately for an ECG, and a referral fee, which all totalled £1,068."
• "Eye-wateringly expensive. Almost £500 for a single X-Ray."
• "This is very expensive treatment."