Companion Care - Croydon Reviews Summary

Quality of Veterinary Care

Pros:

• "The exceptional vet Obi and fab nurse Katie carried out the procedure and took superb care of my baby."
• "Obi and Luis and the whole veterinary team are amazing."
• "Very happy with the service. They were able to fit my little rabbit in as an urgent case."
• "Absolutely brilliant team. Called them at 6pm with an emergency and was seen immediately."
• "Excellent service as ever, for my unwell dog. Obi was superb both in terms of giving me information requested."
• "Obi and the team were amazingly, they diagnosed what was wrong and took Ted in straight away and operated that night."
• "Every surgery I used in the past provides a body coat for a cat after surgery. Not this one."
• "Very welcoming, polite professional members of staff, you were made to feel comfortable the whole time you were there."

Cons:

• "On 3 occasions I feel as though this vet is just try to rob me a get as much money from me as possible."
• "Vet cornered dog & tried to treat her from the floor, but actually there is not much room around the table."
• "Impossible to get appointment for vaccination in several occasions as told they were catching up with those delayed."
• "Vets are good but be prepared to pay a different price EVERY SINGLE TIME you go there."
• "The receptionist on Saturday 29th October was absolutely lovely. We came for my dog Dexters flea and worrn treatment."
• "This vet practice is an absolute mess! First of all I’ve had issues with them diagnosing my dogs illness and giving appropriate pain relief."
• "I have been with this vet company for over 4 years and have registered my 3 dogs with them."
• "Lost our beloved dog Ronnie this week the staff couldn’t have been any kinder and sympathetic."

Customer Service

Pros:

• "The reception area is clean and inviting (great revamp) and the receptionists are very friendly and welcoming."
• "Lovely and super friendly vets with great service at every level and really knowledgeable staff."
• "The staff are always friendly and welcoming. Obi is obviously highly skilled."
• "All the staff are so friendly and helpful. Also very informative and offer all options."
• "The receptionist on Saturday 29th October was absolutely lovely. We came for my dog Dexters flea and worrn treatment."
• "Very friendly and explained all. Spent time and effort making sure my Dog was checked properly."
• "From the Receptionist to the Veterinarian, super high level of both Professionalism and friendliness."
• "Man on reception very patiently explaned the health care plans to me."

Cons:

• "In my opinion, they're more interested in pushing products rather than providing the necessary care."
• "On the day I came along some of your receptionists had called in sick. I was dealt with by Kyle who was very helpful."
• "If you want a simple vaccination or a treatment for flees that is an excellent practice, of course there is the 30 minutes standard of waiting."
• "Lost our beloved dog Ronnie this week the staff couldn’t have been any kinder and sympathetic."
• "You will wait in queues, your appointment times will be changed in last minute, receptionist will be patronising."
• "Incredibly condescending and rude receptionist spoiled what is usually a very pleasant vets."
• "Penelope was at a previous vet in morden surrey but decided to change to companion care as my daughter recommended it."
• "Appalling service. The receptionists never pick up the phones and can't be bothered - or haven't the ability –to give decent dispensing advice."