Berry Chiswick BMW & MINI Reviews Summary

Customer Service

Pros:

• "Excellent Customer Service."
• "Our experience with Berry Chiswick has been excellent. Chris proved to be knowledgeable, patient and professional."
• "The staff there were incredibly friendly, providing prompt and insightful responses to all my questions."
• "Thank you for the professionalism and outstanding customer service."
• "The team is not only knowledgeable but also responsive and easy to reach, which added to the overall positive experience."
• "Great sales customer service from Danut."
• "Superb customer service received from Andy Leigh and Julie Beckett at Berry BMW Chiswick Bodyshop."

Cons:

• "Simply They do not care about their customers."
• "The experience was terrible I’ll never go to mini again, also terrible car manufacturer."
• "would give a 0 if possible. Bought a new car, after sales was appalling every time I called in to talk to the Sales Rep was not available or was busy."
• "Despite my call being “VERY important to us” I have yet to call after sales service without being left on hold for a minimum of 15 minutes."
• "Absolutely shocking service. Reserved a car online rang up was told video of car will be sent. Heard nothing for half a day, rang back up and was told its sold."
• "Terrible experience with Customer service. I've bought a BMW Series 2 from BMW Berry Chiswick back in 2019 and sold it back to them on 26 July 2023."
• "Appalling customer service! Our attempt to book a test drive turned into an absolute nightmare."

Sales Experience

Pros:

• "Great service from Berry BMW Chiswick. New i3 purchase was smooth and easy despite lockdown."
• "Khurram went above and beyond, promptly getting in touch with the best offers and processing everything quicker than I anticipated."
• "Brilliant service from start to finish from Sam and team, managed my demands excellently by working fast to help me purchase a 1 series on short notice."
• "The sales team was not only welcoming and polite but also made the entire process exceptionally easy and enjoyable."
• "I highly recommend to visit this branch, the most amazing staff, especially we have been served by Mirel Caba which is an asset for Berry Chiswick BMW&MINI."
• "Proactively it was an amazing service and I will 100% highly recommend my family & friends to see Sam, Allan and BMW Chiswick Team."
• "The efficiency and ease of the car-buying process were remarkable, and I truly appreciated the clear explanations provided throughout."

Cons:

• "Looking at other reviews this branch is giving BMW a bad name!"
• "Send my Car For Service. Took 3 Days and when I get there to pick up my Car I waited 1 hour there as they do not have enough people to bring my Car around."
• "I would not recommend, due to safer places to trust with your money."
• "For BMW and MINI. This is a disgraceful garage."
• "Highly likely to be disappointed from my experience of dealing with their front office, sales, sales manager and customer service representatives."
• "Rubbish sales customer service, rubbish manager when I called in told me he had just started and to wait for Sid."
• "Avoid at all cost! I hope no one else has to suffer what I did!"

Vehicle Quality

Pros:

• "First rate and I collect my new car next week."
• "The car was well presented and I think a fair price."
• "Car is in amazing condition and couldn’t have asked for a better car."
• "The quality of work looks very good."
• "Overall the Mini service experience was very quick and efficient I was really impressed!"
• "This is my first car that I have bought from BMW, and was very impressed with the level of service that I received."
• "Been here to get my Car inspected and get a replacement done for an item, which has been offered as part of a free recall procedure / service by BMW after sales."

Cons:

• "Taken it back second times for the same issue, 10/10/18 charges £486.46. apparently they can not make a comment on last repair."
• "Reported an issue with the car 4 times but nothing was done about and was left broken down on the motor way."
• "Car rear window demister do not work which they didn't fix first time round."
• "PLEASE AVOID THIS BRANCH!! issues with the car which they didn't not CARE! OVER 2 months and still not sorted!"
• "Pretty poor experience with this franchise when I was planning on getting my 4th BMW."
• "Avoid this dealership. Simply do not buy from them as they add additional charge (in my case additional £2000) on top of the agreed price for everything out of blue when it comes to collect your car."
• "0 ratings of possible and RACIALLY PROFILED!!!"