Berry Heathrow BMW Reviews Summary

Customer Service

Pros:

• "Pleasure from start to finish, warren our salesman from berry (west drayton) was very helpful and very friendly."
• "I have just today placed my order with BMW Berry and the customer service provided was excellent."
• "Both are great ambassadors of the BMW brand and look forward to after sales services."
• "The staff are very professional and polite."
• "The communication was really good."
• "I recommend Berry Heathrow and Jessica to my family and friends!"
• "All staff were friendly, welcoming, informative."

Cons:

• "What a parsimonious behaviour from a BMW dealer."
• "You have to describe the sales process as unprofessional and shabby at best."
• "Selling me £70K+ Car - didn't care much about my requirements."
• "Personally would not buy a car from here, better to travel and use alternative BMW dealership."
• "Worst BMW Retail Store."
• "TOTAL TIME WASTERS WOULD NEVER USE BERRY BMW AGAIN."
• "I was then constantly called by the salesman several times a day, including on the weekend for a few days, despite telling him I'm not interested in purchasing a car from them."

Quality of Work

Pros:

• "We were amazed that managers at Berry Chiswick, where the repair was done, and at Berry Heathrow thought the work was satisfactory."
• "Gavin Adey carried out the service and performed a sterling job."
• "Brilliant service just bought a 630i gt m sport these guys really looked after me."
• "The excellent team were quick to respond to my query and very helpful through the purchase of my new car."
• "Highly pleased with the service I received here, brought the car I desired with best deal all thanks to Andy."
• "Once again he has gone above and beyond to offer the best service possible!"
• "Fantastic customer service which I really appreciate."

Cons:

• "They working on blind faith and have no cctv to run back any checks."
• "On handover of the car I pointed out the chip on the bonnet and the imperfections on the A pillar and the passenger door handle."
• "It transpired that a basic error had been made with the valve by Berry when the tyre was replaced."
• "Berry failed to put the order on correctly with BMW so basically we are now left without the car we ordered after 9 months waiting."
• "Avoid this dealership at all costs, they only want your money and they only care about sales figures and very little else."
• "Absolutely disappointed, went for a recall, messed around with the invoice."
• "I opened the bonnet and it looks like nothing has been changed."

Financial Aspects

Pros:

• "Hamid was also super helpful in regards to the finance and costs."
• "He did his best to ensure pricing of work done was competitive."
• "Genuine happy with their customer service and competitive pricing."
• "Richard was great and supportive and helped seal the deal with the finance."
• "I am absolutely delighted with the car, the price, and the service I received."
• "My car was ready on time and my bill was less than expected."
• "Fantastic service from Darren and his team."