Address: Barretts BMW, Broad Oak Rd, Canterbury CT2 7PX, United Kingdom
Phone: +441227828888
Rating: 4.5
based on 106 reviews.
Customer Service
Pros:
"Superb service from my initial enquiry, to the test drive, to the completion of the deal."
"Immediately fell in love with the car, and Brad was extremely helpful and patient with us."
"A huge thank you to Tobias for your incredible service and help.. extremely happy overall."
"Fantastic service from a great dealership. Always ready to help and go that extra mile."
"Josh kept me updated throughout the process of buying the car."
"Excellent customer service, always go the extra mile."
"Brad was always on hand to answer any questions and made the whole process a pleasure."
Cons:
"It was worth the journey but very disappointing service from Canterbury."
"Had recall done. When driving home engine light came on. They took back car to find plugs not put on properly."
"The engineer picked up a break fault which he mentioned to my son but there was no mention of it on the report."
"Drove in this Sunday to look at the new z4 for my partner. We walked into the showroom that was at the time dead, past the receptionist who failed to acknowledge us."
"Dealt with Ross which was appalling to be completely honest with you mate, wouldn't let me test drive the car unless I agreed on the price to purchase."
"BMW Canterbury didn't want to know, no customer service, poor work standards never use again."
"Very disappointed with communications from the Service Dept."
Car Quality
Pros:
"Purchased my first ever BMW, and collected it this morning. I’m honestly over the moon."
"Found a really great car for a great deal after searching across all the other brands."
"The car itself was immaculately presented and I was given an in detail resume of the work carried out prior to sale."
"It is in fantastic condition and I am so so pleased with how easy the process was to make the car mine!"
"Just bought a demonstrator BMW 520d SE Touring from them."
"A great and smooth transaction in getting a new BMW M235i XDrive Gran Coupe in a stunning colour."
"Car came quicker than expected and everything was clearly explained on handover."
Cons:
"Scuff to the skirting, rear bumper has been painted which stands out and is very noticeable."
"Scuff on passenger side that runs from the front of the car all the way down to the rear bumper."
"Upon inspection, in the rain, had a 300mm scratch along one side."
"Front brake pads are worn unevenly quite a big difference between the two."
"Would have been great but my cream leather seats were covered in black greasy marks upon its return."
"£20k car with windows which don't work! AVOID AT ALL COSTS!"
"Not so impressed by the used face mask left on the seat in my car when my son collected it."
Sales Experience
Pros:
"me and my wife purchased a bmw 218i se from chris pay in December 2019 excellent service from start to finish brilliant salesman."
"Have already had a follow-up call to check everything is ok."
"Returned to Barrett’s again to upgrade my BMW X2 as the service and sales team are exemplary."
"The experience was faultless from start to finish."
"Expectations were managed well, promises delivered on and a seamless experience provided all round."
"They have been helpful and friendly since my first visit."
"We have just purchased a car from you. Our experience with you was fantastic."
Cons:
"They are using CarWow to fish for leads, but they are not willing to sell anything at the advertised prices."
"My partner and i went into BMW Canterbury as we where looking for a New Car. Disinterested receptionist made to wait ten minutes to speak to someone from sales."
"Disappointed again with Barretts. Such a shame, shiny image and all the bells just lacking in delivery."
"Have received terrible service from these guys. I was interested in purchasing an approved used car from them, and after 3 calls from myself, not a single sales rep or manager has called back."