Berry Cobham BMW Reviews Summary

Customer Service

Pros:

• "Everyone I met at Berry Cobham greeted me with a smile. The customer service was excellent."
• "The service was first class from start to finish."
• "Simon Omer my sales executive, who made the whole experience trouble free and a pleasure."
• "A thoroughly 5 star experience."
• "I could not be more satisfied with the treatment I received at Berry Cobham BMW."
• "If all of the team at Cobham are as professional, polite and pretty much amazing as Kirsty and Danny, then the dealership is in very safe hands."
• "Kirsty in the Service Dept is a real gem. Always happy and smiling she is everything that customer service should be about in every organisation."

Cons:

• "Go elsewhere if you don't want your time wasted. Probably the worst dealer I have ever dealt with."
• "Very disappointed… Never will use them in future…"
• "Unfortunately German engineering does not equal German service - absolutely appalling service."
• "Worst garage service I have ever experienced."
• "I believe BMW Cooper provides a second class-third rate service as I have also experienced poor service in the previous occasions."
• "Client Service was terrible especially from the Pink haired lady."
• "The customer service has been shocking to the point at which they accuse their own customers of lying."

Vehicle Quality

Pros:

• "The vehicle I purchased was in excellent condition."
• "There were some stone chips and a bit of wear on the seats, both of which were invisibly repaired before we collected the car."
• "The car itself was in immaculate condition and state of presentation, which is a testament to the effort and detail the staff put into making the car look its best."

Cons:

• "The vehicle has failed me 4 times, failing to start 2 times, and 2 times cutting out in the fast lane of the motorway with my family in the car all within 3 month off ownership."
• "BMW Employee caught taking my M5 on a joy ride as well as ragging it!!"
• "Had damage on rear bumper and that was re-sprayed a different colour."
• "The car had a damaged carbon splitter, mis matched tyres, a cracked brake light and scratches on both doors."
• "i would not recommend this dealership at all purchased a car from them and was told it was a mint example went to view the car and one of the body panels was a different colour."

Sales Experience

Pros:

• "Marvin was very helpful in my recent purchase of my used BMW 1 Series."
• "Maxine sourced the exact car that I was looking for and very efficiently handled the sale and part exchange of my old vehicle."
• "We would definitely buy from Ashley again based on this positive experience."
• "Ashley was enormously helpful throughout the purchase process."
• "Our salesman Dhan was very helpful and made the process of purchasing a new car very easy."
• "I recently purchased a convertible six series and I have to say from start to finish the service was impeccable."
• "I was absolutely delighted with the help Dhan provided with a new car purchase professionally taking the time to go through all the steps and clarifying any queries."

Cons:

• "Drove all the way here for 2 things... been told they can't do it. Even there's still an hr before they close. No reason given when asked."
• "When first inquiring about the car I was told someone had already reserved it so would have to buy quickly.. despite there not even being pictures on the website listing."
• "Poor service. Left waiting for hours in the showroom as they never sent me the correct finance paperwork to complete the day before."
• "The discussions and negotiation that followed were prolonged and progressively brought in more members of the Berry Cobham sales team. They were extremely courteous and professional throughout this period."
• "Wouldn’t spend money with these guys again, it’s just lucky for them they were one of the few in the UK who had exactly what I was after!"
• "AVOID- VERY POOR EXPERIENCE... I STILL HAVE NOT been refunded. With no other option, I asked to speak to the sales manager in which he told me it was an account error…I am STILL waiting for refund of £1,000 10 days and counting…VERY poor service for a Dealership with this name."
• "Shocking customer service received. Travelled to look at a car advertised on the website with the intention of purchasing the vehicle. The salesman, if you can call him that, was rude, uninterested and arrogant."