Berry Chiswick BMW & MINI Service Centre Reviews Summary

Customer Service

Pros:

• "Very happy with my experience here - staff are friendly, they were able to fix my particular issue free of charge."
• "Outstanding customer service. I had MR H.R. as my salesman today. He did above and beyond customer service."
• "Exceptional high quality, friendly customer service. Thank you for the package you have offered on my new car."
• "Super professional & friendly staff. Second car bought from this dealership. Great customer service as always."

Cons:

• "Not sure what this was before Berry acquiring it but the service is awful! I have had my MOT and service done directly with the dealer for years."
• "Had a service here today, waiting 20 mins just to fetch your car (which was ready this afternoon) is bonkers."
• "They service my car after they dignos my car they said engine light coming because of air filter... and that lady was very rude."
• "Very disappointed in the service centre, after receiving a recall letter from BMW I booked my car into the closest approved service centre, I waited over a month for the first available appointment."

Sales Experience

Pros:

• "Lovely BMW dealership my dad brought a beautiful BMW X1 X line with very high specification oyster leather seats."
• "I've bought the car with them and looking after my car very good. Usually, I bring my car about 8-9 am before I book servicing on advance 1-2 weeks."
• "Excellent, all-round 5 star service from Ash Bhambra during the process to purchase a BMW approved used car."
• "I had called the dealership a day before my visit. The appointment was promptly scheduled with clear instructions on what documents to get along."

Cons:

• "To be honest not felt sick in a while until dealing with this place. At time of purchase they articulated what they were offering in terms of the price, warranty."
• "Wasted 5 hours today on 2 round trips to Berry Chiswick all for nothing. Dropped the car off for a service that I booked weeks ago."
• "They make you wait in a space where the coffee machine is broke. No glasses. Last time a BMW car park in the middle of the waiting room."
• "Absolutely ridiculous service. They ignore all emails I send regarding a deposit I’ve been waiting on for 5 months."

Repair and Maintenance Quality

Pros:

• "A small issue with the car was fixed under warranty. What stands out is the friendly and helpful team (especially Ian)."
• "The body shop team dealt with my issue promptly. But what stood out to me was the customer service from Julie in the body shop who was super helpful."
• "I've had a great customer service in Berry Chiswick. The staff are professional and patient. They even contacted BMW to get me a goodwill replacement under warranty."
• "Excellent service and all work has been carried out to the highest standard in my experience."

Cons:

• "Service: Poor communication relative to my vehicle repair status. Delivered at 8am and helpfully assisted with computer check in. No calls or texts."
• "Booked in for oil service met Linda who has a very bad attitude. She tried to argue with me over price she also tried to add additional services."
• "I trusted my vehicle with this service centre, returned to find it damaged. No surprise that they didn't want to take responsibility initially."
• "Repeatedly negative experiences with this service centre. Had one service done here on my car:- inconsistent information and pricing."