Address: Jubilee Dr, Belton Rd, Loughborough LE11 5XS, United Kingdom
Phone: +441509631600
Rating: 4.2
based on 139 reviews.
Customer Service
Pros:
"The store manager Angela always leads from the front and is a credit to her staff."
"Big shout out to Joel on the checkout today who was really helpful and such a charming young man."
"Staff friendly and huge store with plenty of good products."
"Staff are very friendly and helpful."
"Walked into store couldn't find what I was looking for asked a lovely member of staff who directed me in direction and walked out with it staff were very helpful 🙂."
"Sam offered her help, have to say, brilliant staff you have."
"Amazed at the size of the store. Friendly, cheery, helpful staff."
Cons:
"Couldn't find staff when I needed to, had to wait a long time for staff member to come to the timber saw."
"going downhill fast... bad customer service is a pet hate."
"This place needs staff that know what they are talking about. Customer service is awful."
"Needed help with a kitchen purchase, my first visit way poor due to the help I received."
"But staff in cafe not friendly at all stood at counter said morning to one she did not even speak she turn her back and went to back of the cafe with colleague cafe was not even busy."
"Couldn't find the item I wanted so asked a member of staff who clearly didn't want to be bothered and was rather unhelpful."
"Staff just staring at situations n not being empathetic or helpful."
Store Layout & Cleanliness
Pros:
"Inside the store was clean and well labelled."
"Good range of items, logically arranged and at reasonable prices."
"Just popped in to get click and collect items. On line ordering is very easy to use."
"Our go to store for painting and decorating and I love their Valspar paint range."
"Large store with lots of stock found in most B&Q stores."
"Loughborough b and q, always clean, tidy and well stocked."
"An absolutely huge airy warehouse with a big car park."
Cons:
"As you would expect, strict covid rules near till and entrance but people inside tend not to follow the guidelines and spacing that b&q have laid out on the floor."
"Lack of price tags on the shelves with stock made my purchases somewhat risky."
"There seems to be many gaps on the infinite shelves which isn't what I expect."
"They were in the middle of moving around so every thing was out of place silly time to do it Xmas week and in the middle of the week."
"Stocks on the shelves are low with lots of items missing in the bays."
"Stock Is so-so, online stock queries are seldomly correct."
"I've been to the store today, and it's looking totally run down."
Pricing & Offers
Pros:
"Fantastic store, such a wide range of good value products at reasonable prices."
"Ordered on line, everything was ready on collection plus 10% off."
"Good store, great range and generally fair prices."
"Get a free B&Q Club card to get 10% off plus other offers."
"It's a big store so there are lots of options to choose from. Staff are friendly and helpful. Get a free B&Q Club card to get 10% off plus other offers."
Cons:
"I went for a planter for some unusual bulbs I bought. I must say the price of a nice larger size planter has increased exponentially since the last time I went to B & Q!"
"Brought over 400 pounds worth of ply... they wanted to charge 50p a cut after 15 cuts."
"Awesome place great customer service but price leaves much to be desired."
"The shelves are empty, staff are brilliant, prices way too high."
"Also they are very expensive. Wicks are a cheaper option."
"Watch your trolley here we left ours inside while we niped to outdoor garden centre came back to it and sumone had helped themselves to the indoor plants we had on it."
"I dont hate this place its just I went on the website which informed me they had 10 bags of the gravel I wanted only to drive there and they didn't have any what is annoying they don't let you click and collect and you can't have it delivered."
Accessibility & Convenience
Pros:
"It might be a good idea to have one or two store maps, or even an interactive app for phones."
"There was plenty of parking and you can get hot food in the car park if you need to eat on the move."
"Ample parking and a trade counter together with a cafe."
"Large B&Q store with a wide range of products."
"Quick and easy to get to esp coming from Leicester."
"The store is huge and so is the car park and on top of that the cafe that's built into the premises serves THE BEST BACON COBS I HAVE EVER EATEN!!!"
Cons:
"No contactless payment available in this day and age is unacceptable."
"We are in wheelchair thing on eye level was fine But we also went for lights But from ground level all lights are 25ft in the roof unable to look so left I take it Bq not disabled friendly."
"Disappointing that a national company are unable to help with disability adaptations."
"Currently been waiting 15 minutes for someone to cut wood."
"Went to the shop for 10 pieces of turf... only to find 3 pieces left."
"Having queued for 20-minutes it was only at the entrance that they informed you that they were accepting card payments only. Why not post this information at the entrance to the car park."
"Very poor service! Delivery arranged on Thursday then they change date without my knowledge on next Tuesday. Forgot add item to my delivery. Really? No comment!"