Address: 70 Park Ln, London, W1K 7TT, United Kingdom
Phone: +443707005216
Rating: 4.2
based on 482 reviews.
Customer Service
Pros:
"The customer service I received from BMW Park Lane service centre at Battersea, specifically Mark, was some of the best I have ever received."
"I had a fantastic experience with Jordan McGloin when ordering my brand new X3 2018."
"Ask for Moe Lahar! I am lost for words with the outstanding service provided."
"Couldn't thank Jake Anderson enough, from the very beginning of placing the order to collection day of our I3s he's been fantastic."
"James couldn't have been more helpful throughout the process."
"Kudos to Lee at bmw roadside assistance however who could not have been more helpful."
"Great service - all thanks to Asad. He’s been very helpful even when he wasn’t working some of the days while we wait for delivery."
Cons:
"Please avoid this branch. Terrible customer service."
"Worse buying experience I’ve experienced. Initial sale great! The after care and the accountability is terrible."
"Very bad customer service they don’t seem to take Motability clients seriously."
"Appalling service from what should be a premium car brand. Avoid BMW; so disappointing."
"The garage keeps blaming the customer instead of taking responsibility."
"Extremely poor customer service, communication almost non existent."
"Awful customer service. After having agreed the price for the purchase of a car and waiting for the paperwork to put down my deposit, I was told that someone walked into the showroom and offered full price and they would be selling it to them."
Sales Experience
Pros:
"Brought my new 4 series from BMW Park lane. Ken and Mark were great with all the admin and made it a stress free purchase."
"It was a very quick and efficient process with no wasted time."
"I just purchased my second car from this dealership and I was again incredibly impressed with the care and attention that I received."
"Having recently purchased a car from Park Lane I found the whole experience to be first rate."
"I bought a beautiful BMW 5 series tourer from BMW Park End last week and it was a pretty good experience for me."
"We will, without hesitation, be returning in the future and will certainly point friends and family in the direction of BMW Park Lane!!"
"I would highly recommend anyone who wants to experience professional excellence to come to BMW Park Lane."
Cons:
"Oh my gosh. Where do I start. Brought a car. Promised a date for my car. They couldn't deliver on the date."
"WARNING (An old car sold as NEW) Be very ..very careful when you are buying a car from BMW Park -Lane."
"In the end I pulled out of the sale due to their poor customer service."
"They kept the car for 4 months, and communication was appalling."
"The battery died while in their care as the car wasn’t taken care of."
"Awful experience. After confirming the delivery date for my car they went on to forget to register it in time to meet the delivery."
"Dreadful service tried to buy a new BMW X5 built from scratch but the sales person Mark Moore wasn’t happy."
Staff and Hospitality
Pros:
"We was greeted by the receptionist with a great smile and we felt very welcomed."
"He welcomed me like I was a family member."
"Staff were friendly and accommodating."
"All the staff we encountered were friendly and competent."
"And a special mention for Sam from the aftersales team who did the handover of the car; Sam was superb, really friendly and standard of customer service was amazing."
"From the moment we walked into the showroom we were greeted with friendly smiles, offers of help, a comfy chair and decent cup of coffee."
"Great customer service by Linda. Fantastic professional approach-very helpful 5 star without a doubt."
Cons:
"I am so sorry for BMW for having such a snob staffer (not even with least training)."
"The question to my face from the 'nicely dressed' blonde at the reception was 'are you here to JUST see the car or do you have any plan to buy a car'."
"Another salesman told me that there are no cars in stock and if I am really interested than I should browse online."
"Only smiley and helpful when there something in it for them."
"Unhelpful and apathetic would be a charitable description."
"Such a shame that after paying BMW what they ask for we don't get any good service out of it."
"It’s a pity that it doesn’t have a '0 star' option to choose."
After Sales and Support
Pros:
"I have changed 1 star review to 5 star now, the representative from this BMW shop has contacted me, and resolved the issue with the part shipment."
"I was also provided and continue to be provided with excellent after sales service."
"The Customer Care team on the sales floor have been very helpful, consistent and apologetic."
"*Update* I had a wonderful experience here. I am happy with my choice to go with BMW Park Lane and I would highly recommend them to anyone looking for a car."
"The after sales service has been spot on."
"For me, it being a BMW owned store made a big difference, specially with the after sales team, which is magnificent."
"Duncan really went the extra mile to explain the various options open for extended servicing."
Cons:
"Since the replacements, I drove my car for around 18000 miles and when I recently went for servicing on the 4th of May 2023 at BMW Park Lane, they reported that my front disks were already worn out and lipped."
"They never get back to me without chasing and even then, it can be days."
"Absolutely terrible. Worst customer service experience I have ever had."
"Whilst the centre had my car I was promised I will be reimbursed for the cost of the hire car and apple carplay at least, but once they completed the work I was told that Nicki the manager has refused."
"The last servicing I had at BMW Battersea is in my opinion very questionable."
"STAY AWAY Once you're taking the car you're no longer a valued customer!!"
"It has been 4 weeks now, countless calls, ignored e-mails and promises of managers calling me back, yet nothing."