Morrisons Reviews Summary

Store Experience

Pros:

• "Very big store with loads of products."
• "Very good store of all the branches, nicely spaced out."
• "The store is always clean and well stocked."
• "Great place for the weekly shop, wonderful fresh fish counter."
• "I don't know why I feel more relaxed, maybe it's the lighting or the width of the aisles or the height of the shelves."
• "They provide good quality food at reasonable prices."
• "Large store with generally a wide range of products. Spacious."

Cons:

• "Staff are rude and homeless people go through the bins and cigarette bins outside and nothing is done."
• "The car park is big but always busy, sometimes it is difficult to find a parking space."
• "Food items are overpriced many with the same sell by date as the day of sale."
• "Rude staff and poor stocking levels were experienced today."
• "The place is function as a place to shop but that's about it very drab and almost depressing shop to go to."
• "Lots of produce out of stock."
• "The customer service in this place is the worst."

Cafe and Food Services

Pros:

• "Good value cafe with nice meals and special offers."
• "Clean toilets that are cleaned by the hour."
• "Plenty clean enough, the toilets were also clean, the food at the café was nice although some people mind find the portion/price ratio a rad disappointing."
• "The staff are always happy to help and price wise it is reasonable."
• "Good cafe. Decent store, absolutely stuffed with Xmas goodies."
• "Customer service is very helpful and friendly."
• "Staff always pleasant, good selection of foods and competitive prices."

Cons:

• "It was freezing, especially in the cafe, had an all day breakfast which was greasy and not really warm enough."
• "Cutlery still has food on it, not washed properly."
• "After numerous times trying to get a salad box at lunchtime I give up. There always pretty much empty, no staff to refill and occasionally when you do see staff you get bad attitude for asking."
• "Cafe at Kings mill Mansfield absolutely rubbish. You have to use a machine to order your food, even if it's just sandwiches."
• "The food is bad been twice 4 months ago tried again and was cold this time egg Benedict was rubbish."
• "Tables were very dirty."
• "Cafe below average, staff disinterested."

Parking and Accessibility

Pros:

• "Large free car park with plenty of disabled parking."
• "Easy parking get 3 hours get to go into town as well as doing shopping all one level."
• "Good sized car parking petrol station."
• "Loads of parking and a handy petrol station."
• "All morrisons have large car parks."
• "First pulled into the car park and plenty of parking spaces, good start."
• "Then went for petrol and again found the staff helpful and polite."

Cons:

• "Had to wait ages for someone to assist me."
• "Unless you shop in the morning, you'll just see empty shelves."
• "I use a mobility scooter and I didn't know where I was going I was getting disoriented and wanted to scream and started to cry I just wanted to get out the store never again."
• "Make toilets were filthy even when it was reported human excrement on the seat and floor for two days."
• "Disabled access to the shop."
• "Hate your silly carparks with pointless islands and Features that take up parking space."
• "Tried to fill my car with diesel using pump 4. It didn't switch off and a lot of diesel gone on my hand."

Customer Service

Pros:

• "I have rated 5 stars because of staff going above and beyond their pay grade."
• "Tried other stores but always come back, may they always be in business for years to come."
• "Staff knowledgeable on subject matter and goods for sale."
• "The staff are wonderful helpful and always available to assist with any query that you may have."
• "We find the staff very helpful and courteous."
• "Great to see Wendy on the tills /cash out she really is a credit to the company."
• "Staff were amazing as always especially Tammy and Tracey, ( both very patient and helpful)."

Cons:

• "Shelf stock really poor different items filled in wrong place so prices have to be checked at till."
• "On popping in here to buy a few bits we found the salad counter to be almost out of food by midday."
• "Staff were completely uninterested, with clearly no intention of trying to resolve, I was left with no choice but to walk away."
• "Security guard was following me all over the place watching me do my shopping."
• "The management in there need to get a grip of the staff."
• "Had to ask for someone else to assist as no manager had bothered to check on the assistant."
• "Stood there for an hour using self service checkouts with no help whatsoever while the tills that were open refused to serve us but instead stood talking to each other."

Value and Pricing

Pros:

• "Shelves replenished nice & full some really good offers on."
• "Comprehensive selection of goods."
• "They are reasonable in price and you tend to find the thing you have been looking for for ages in Morrisons."
• "At last I have found the best supermarket, it's brilliant got everything I needed at a good price, very good staff quick service at the bread slicing counter and the delicatessen."
• "As a company they support teachers and NHS with a 10% discount just remember your id."
• "Always order my big shop from here and go to collect it, 90% of the time everything's great, occasionally eat by dates are short."
• "Had an issue with the Morrisons More card app not applying discounts correctly. Went to Customer service who called a manager. Matthew, said manager, resolved the issue and gave me a gift card for 10% more than the error."

Cons:

• "No prices on a lot of the shelves for many products."
• "Bought a bottle of Jim beam red stag which was on offer for £13 pounds should of been £18 pounds... they charged me £19 for it."
• "Doesn't always have the variety, disappointed with their reduced section as even when sell by date is that day they only reduce buy penny's and you can often get the item cheaper on the offer's."
• "Some prices are a little dearer than other supermarkets."
• "Prices have sky rocketed and the customer is suffering!"
• "Its got to be said that this place is slipping. Smelly toilets with slippery floors, lack of stock, silly prices with questionable saving labels on are some of the recent issues I've noticed."
• "Meat is not of top quality lately."