Marks and Spencer Reviews Summary

Store Layout and Stock

Pros:

• "A very large store so I usually head here to physically see a larger range of clothes or home ware that I'd otherwise have to see online."
• "Very big M&S with a cafe, opticians, foodhall etc. Really well stocked and very friendly staff as you would expect."
• "They've increased the size of the food hall and it's brilliant for buying food now."
• "Like the new layout."
• "The store itself is large, well stocked and easy to get around."
• "I love what they’ve done to this store. Easy to navigate, open and bright. You can wander seamlessly from one area to the next."
• "Large store which is spacious and well laid out with some great products."

Cons:

• "Poor stock, all self service and a layout that would make Hampton court maze look easy."
• "What the flipping heck have they done to the food hall? It's a shambles."
• "Went to buy a boys school coat(age 5) there was only a choice of 3 different coats, none that was appropriate for school."
• "The new store layout is terrible. Feels cluttered and very confusing."
• "This used to be a lovely bright store but is now dark and dingy with no clear layout or focal point."
• "Most disappointing. Looking for clothes in the larger sizes for over 70's. Absolutely nothing."
• "Visited the store following the refurbishment. I am not keen on the new dark decor with Neon lighting."

Customer Service

Pros:

• "The staff were extremely helpful and went out of their way to find what we were looking for."
• "Lovely store, helpful staff."
• "Great store, lovely staff."
• "So great service and help from staffs, really glad to go there, they help you find your perfect suit and give amazing service!!!!"
• "I met an amazing helpful assistant had to leave a review NAZIA gave such wonderful kind help."
• "A lovely member of staff called Kay walked us round the store for 15 mins and helped us with everything we needed. Brilliant service."
• "The staff are very helpful here particularly in the men's suits sections, very knowledgeable and really want to help you find the right products."

Cons:

• "Very poor customer service from a lady in the children’s wear department this morning."
• "The cafe was very busy with staff slow to clear plates and trays away with there being no obvious place for customers to self clear their rubbish either."
• "The service is the slowest I’ve EVER experienced. You really do lose the will to live standing in the queue."
• "The staff on the food tills/self service are rude and unhelpful."
• "Terrible management comes from the top with store manager and team managers no better."
• "Such unfriendly staff in the Cafe was the first time I had been to this store and I was not sure how to use the new ordering machines 3 times I had to ask for help and was ignored."
• "The worse run cafe imaginable. Total lack of staff communication at all levels."

Food and Cafe Experience

Pros:

• "Had a piece of cake (walnut and coffee) it was wonderful and a fresh coffee also very nice."
• "Always enjoyable having a browse and when it all becomes too much then pop upstairs to their cafe for a coffee!"
• "M&S cafe: amazing tech... McDonald's style, you order and pay on a screen at the entrance; take an electronic disc; the disc is read by a reader under the table and the waiter brings the food straight to your table."
• "café good choice of food, sandwiches could be cheaper."
• "nice coffee and meals."
• "The waiting staff were lovely and obliging and the food came quickly and was hot."
• "I love there authentic curry meal deals my favourite is king prawn buna curry pilau rice Bombay potato onion bhaji & naan bread exceptional quality meal."

Cons:

• "nothing I would spend money on in the entire store apart from food."
• "I also brought a baguette which even though fresh was also soft and not enjoyable at all."
• "I went to the cafe to treat myself for breakfast... the poached eggs were stone cold."
• "Cafe was worse than eating in McDonald's."
• "Order your own food on screen. Waiting a long time for drinks let alone food. Not as good as before. A lot slower."
• "Cafe most disappointing today, ran out of baked potatoes and chicken stirfry so had to settle for something I didn't really want and then it took 50 minutes to arrive!"
• "Restaurant has very little choice and the fish and chips are poor."