"The Gentleman we dealt with (David) was a very friendly gentleman who l might add a good ambassador for your company plus put the client at ease."
"Maria Atkinson... is incredibly supportive and steered me through the process."
"Car collected promptly, returned very clean."
"From arrival and to leaving the service from all was fantastic."
"James Yeomans...spent time taking me through all the controls and even came with me around the block for my first drive."
"Excellent service and MOT from the Service Team at Toyota Guildford."
Cons:
"I thought this was very poor as the work was required because of a Toyota safety issue and was an inconvenience to me."
"Then my car was left on part of a double yellow line outside and I got a parking ticket."
"All in all, it was an absolute shambles from start to finish."
"The satnav was not updated, possibly because the engineers ran out of time."
"Nobody told me my car had been recalled until the day I was due to collect the car."
"I did make contact to have a test drive in a Rav4 however no one ever did get back to me after 2 emails."
"So I would say that your level of service was unacceptably poor."
Sales Experience
Pros:
"Maria Atkinson the Sale Executive has been very helpful."
"Danny Smith was a star! Made my car’s handover special."
"David Flynn and Dan Brittain looked after me from my first time visit onwards at Inchcape Toyota Guildford."
"Neil went out of his way to make our purchase and part exchange as convenient as possible."
"David was very good and went through everything with me so I understood, let me go on the test drive with only my husband as would have been nervous with additional person in the car."
"Jamie was my main point of contact, he was extremely welcoming, knowledgeable and very professional keeping me updated at all times."
"David Flynn was amazing making all the process of buying my new car so smooth."
Cons:
"There are lots of issue with the sales quality during the sales process."
"I still haven't received my car."
"The invoice was not in a correct name...and your staff Daniel refuse to update it."
"Your sale team manager...ask us to sign on a computer screen by using a mouse, which is very unprofessional."
"Your sale staff Daniel hand in a prefilled DVLA form to us which is about the registration certificate."
"Your sale staff Daniel said there is no new car deal available immediately for TOYOTA across the whole country."
"Your sale staff Daniel Serne did not introduce himself until the last minute of the appointment."
Communication
Pros:
"Plenty off calls and emails to let me know what was happening."
"They also gave me a courtesy call to update me on the progress of my car."
"I was kept informed, given a little office to sit in to work and supplied with as much lovely coffee as I wanted."
"Neil kept me up to date throughout the process."
"We had a very good experience at Inchcape. Our salesman was in touch regularly providing updates when the vehicle would be ready and all documentation was sent promptly."
"Sam Carter was brilliant. Went out of his way to explain everything."
"James Parker did a good job of finalising our offer, contract and keeping us informed during the order process."
Cons:
"Shame about the heating not working in the show room on one of the coldest days this year."
"This time, the music was rather loud to be able to make calls."
"I was disappointed with the explanation and the way customers have been treated."
"I must have rung multiple times a day for a week and only once was the phone actually answered."
"Horrific Experience, lack of communication, and service skills."
"I have had to chase their sales team for updates."