Address: 101 Farnham Rd, Slough, SL1 4UN, United Kingdom
Phone: +441753574008
Rating: 3.7
based on 174 reviews.
Customer Service
Pros:
"The guys here are friendly, professional and just great at there job."
"We have used Slough Halfords Auto Center for almost 11 years, and Stuart has been so helpful, professional and informative over these 11 years."
"Throughout my interaction with Stuart both over the phone and at the reception desk his excellent customer service is second to none."
"Staff were really nice and friendly both on the phone and in the reception and it was clean and tidy when I went there."
"Great customer service on arrival, left my car and was later called to say it's ready."
"Excellent customer service. Booked in for following morning and seen straight away."
"Store Manager and Staff are prompt in their approach and understand customers need and informative about what to expect and when your car will be available."
Cons:
"The customer service is appalling!!! No call back!!!"
"Absolutely unprofessional, drop of my car for diagnose in morning, at the end of the day when I came to pick up my car they said, 'No time for your car today' wasted all day, don't recommend at all this garage."
"Horrible, Brakes For Life my ass! Thieving bastards, I do not recommend you do your brakes at Halfords Autocentres."
"Worst experience ever with Halfords on Farnham road Slough."
"I was appalled by his customer services skills, he has no manners, no good morning or how can I help you."
"The person at reception does not even know how to talk to customers. Overly aggressive."
"If I could give this slough branch a 0 star I would maybe even a minus. They are very unprofessional and very rude and arrogant."
Booking and Scheduling
Pros:
"I booked online, price was very reasonable £35, MOT took about 45 mins, all done and dusted."
"Booked and paid for an MOT for 11am the next day. Super easy process."
"MOT season normally makes me feel anxious. This time around it went so smoothly. Easy to book (online) you guys called and confirmed. No confusing language - process explained Easy to find. Lots of parking. And a call to say car is ready. Polite friendly staff."
"I booked my MOT and interim service here. Job done within 24 hours and it was a very professional service."
"Had a really easy time booking my vehicle in for it's MOT."
"I will definitely take my car here when my Service and MOT is due."
"Used for first time. Booked car service with MOT. Able to find suitable date quickly."
Cons:
"Ended waiting almost 36 hours and ruined my entire weekend plans."
"This is the second time I have been let down by Halfords Autocentre Slough."
"Will not be using this garage again beyond fixing my problem."
"Awful service, booked my car service two weeks in advance and when it was time to pick up, I got told I can’t get the car until the next day."
"I booked MOT and service with collection as working from home for Friday. Paid an extra £20 for collection. Received call on Friday morning they are unable to collect my car as driver called sick."
"When I did go to collect my car after finished work I arrived at Halfords at 1730, not thinking anything of it as they close at 1800. I walk up to the reception and find the doors locked and shut."
"Booked an MOT appointment online for 16:50, turned up at 16:40 only to be told my appointment had been cancelled because they didn't do MOTs after 16:00."
Quality of Work
Pros:
"A thoroughly good experience. Well done Halfords Autocentre Slough."
"I have been impressed with the knowledge and attitude of the folks who work there so decided to write this review."
"Good no frills tyre fitting/wheel alignment and helpful staff."
"The mechanics who work there seemed extremely knowledgeable and were considerate to customers."
"Any work I have had done on my car has always been carried out to an excellent standard."
"Air con service completed swiftly and now blows ice cold and smells fresh."
"Excellent service, can't fault them at all, great team work."
Cons:
"either they are incompetent and missed a serious problem on my first mot or they are crooks and made up a fake problem on my second mot."
"Going for one thing, they usually tell you 'oh, there is something else'."
"Good service but DPF filter cleaning is a scam and doesn't do any good."
"I took my car in for a DPF fault and they did a diagnostic check and said it was the oxygen centre and gave me some spray to put in my fuel and replaced one sensor which would apparently help it, This has not worked."
"Left car for dpf deep clean... they told me that it cannot be regenerated because is blocked and only option is to remove and send for proper cleaning for additional 400£££!!!"
"During my car servicing, engine oil was overfilled."
"Very Poor Service, I had to repair my Air con during the servicing they charged me Air Con inspection charges and told condenser is need replacement."
Communication
Pros:
"Went in to get indicator stick changed as had been playing up, had phone call within couple hours to say they would need to order part in which should take 1-2 working days so collected my car off them, I was assured I would receive phone call to confirm part was in stock."
"You are kept informed of total time it will take."
"Good lines of communication and lived up to its promises - would recommend."
"Staff are very friendly, and have great communication with you."
"Great guys who know what they are doing on cars and how to treat people well."
"I could tell this was a place with great service as the three customers collecting their cars on my very short wait were regular customers and were very happy with the service."
"Good to see customer care listen to my complaint and promised me action on this... Hopefully waiting for positive response."
Cons:
"The customer service is appalling!!! No call back!!!"
"Made official complaint and had no response, not even after following up."
"He said he was not sure if I got the tyre swapped elsewhere and came here bluffing for a free tyre since so many customers have done this to them."
"So I have wasted £49.99 and have been given a lot of excuses from inexperienced Rob."
"Done my MOT here. Got told I would get a call when car is done but no call had to call myself to find out."
"Received email from halfords. Given my review. Received call today for autocare halford stuart. Talk so rude and don’t want to listen anything. Bery bad customer service not happy."
"I received a message to pick up my car and that is a mistake I never leave my car so I guess that was a computer era but it would be nice to get a receipt."
Pricing
Pros:
"I booked online, price was very reasonable £35, MOT took about 45 mins, all done and dusted."
"I've always booked online and had a good price (under £30 each time)."
"Price was better than I usually pay and everything was done exactly as they told me it would be."
"I saved over £1200 having some work done to my VW!"
"Halfords also price matched very well against the other local competition."
"I found the service very reasonable money wise."
"This workshop would not have been my first choice however I needed an MOT urgently and was able to get a same day slot for £35 which I thought was ok."