Squire’s Garden Centre Reviews Summary

Customer Service

Pros:

• "Staff are very helpful and friendly."
• "I went today and had excellent customer service from Beth at the Information Desk."
• "ALL the STAFF throughout give excellent customer service with a smile."
• "The staff are always helpful and friendly, I recommend a visit here next time you need some plant things or just to visit the cafe."
• "The staff are really accommodating and helpful, and willing to track low-in-stock items across their stores network."
• "Warm and friendly staff."
• "The staff were very attentive and very efficient."

Cons:

• "The lady who severed me was very rude asking me where's my masks."
• "However the manager was both rude about customers and was putting unnecessary pressure on the staff."
• "Rude staff member, was not aware you have to book a table."
• "The staff member that took my order has a dry raspy cough, no mask and coughing into her hands then touching the trays/cups/utensils."
• "The lady at the till was so miserable and unhelpful."
• "Rude Staff at Squires Pets and acutics Pet center."
• "I was quite disappointed with the attitude of the lady on the information desk the last time I visited: very abrupt and not helpful at all."

Cafe and Restaurant

Pros:

• "And a great cafe too."
• "We ate in the café and were very pleased with our food."
• "A very nice cafe to have a meal."
• "Love the American drinks and sweets."
• "Super Christmas Lunch for 28 people."
• "The cafe was clearly popular and I wouldn't hesitate to recommend."
• "The restaurant has great food, quality, and pots of earl tea my favourite."

Cons:

• "An astonishingly bad experience in the cafe which led to us deciding not to buy a parasol we had seen shortly beforehand."
• "Restaurant service is haphazard with cutlery brought after dishes are severed."
• "The cafe needs to up its game... the system of ordering is little short of chaos."
• "Service and organisation behind the counter needs improvement. It's slow and disorganized and food choices run out at busy times."
• "Absolutely ghastly service at Squires restaurant at Twickenham today."
• "The cafe isn't to be recommended - the really old fashioned queue and pay then queue again for service is just dismal."
• "The restaurant is very hit and miss. More miss than hit."

Products and Pricing

Pros:

• "Lots of choice and if you're looking for a lovely gift, then it is well worth a visit."
• "The quality of plants was very good- not always the case in garden centres that mainly focus on outdoor plants."
• "Great selection of plants, shrubs, trees etc. with hard landscaping finishes, fencing, soils and much more."
• "Plants for sale were healthy and well looked after."
• "I love the quality and variety of plants available here, reasonable prices too."
• "Not the cheapest plants but good quality and guaranteed."
• "A really nice lady gave me a bag of compost half price as it split on me as I picked it up, she was really nice to chat with also."

Cons:

• "It looked that their items are a little expensive compare to other garden center which we had visited before, maybe because of its neighbourhood."
• "Nice plants but you will pay a real premium at this garden centre."
• "The shop has a decent assortment but prices are significantly higher than elsewhere."
• "Despite being pretty expensive, always a nice place to visit due to having a huge range of tasteful products."
• "Squire's is NOT the cheapest, but if you're looking for good quality and the unusual then Squire's is the place to go."
• "Pricey when it comes to garden furniture and barbecue stuff."
• "Everything else seemed ludicrously overpriced including the tiny pots of herbs we chose."