Address: Pot Kiln Ln, High Halden, Ashford TN26 3HJ, United Kingdom
Phone: +441233850929
Rating: 5.0
based on 133 reviews.
Compassion and Care
Pros:
"The staff are lovely, extremely gentle and kind."
"We were allowed to stay in a private room with her to say our goodbyes and we were reassured she would be looked after like their own."
"From the moment we walked in with Vinny to the next day we picked him up, we cannot fault their kindness, compassion and explanation of what was going to happen."
"Each time I spoke with David, the owner, who was very kind and reassuring."
"The young man that came was caring and professional and made an extremely difficult time more bearable."
"Adam ensured we felt in a safe space to deal with such an emotional time."
"The ultimate in a professional and personal service."
Cons:
"I trusted this crowd to return the ashes of my cat. Ive kept him in his 'urn' for 3 years and today was his birthday so decided to bury him. Only to discover a fragrance akin to shake and vac."
Quality of Service
Pros:
"I would definitely recommend cherry tree pet Crematorium. For a wonderful service from the beginning to the end."
"Thank you Cherry Tree Pet Crematorium for the care and personal service you provide in such beautiful & peaceful surroundings."
"Nothing is too much trouble, from collecting Kiki for me and bringing her home. First class service."
"I'd say we had an amazing service at a very reasonable cost."
"With a very quick service, we had our little one back home within 3 hours."
"First class service from a compassionate family business."
"The service we received from Cherry Tree was fantastic."
Cons:
"I can see why they have 5 stars. Couldn't have asked for a better service."
Personal Touch
Pros:
"Gave me a beautiful emotional sympathy card and some of my Alice's fur in a lovely little bag."
"His casket is stunning ingraved as I asked with perfection. Along with his foot prints in a folder and a piece of his hair all loving keepsakes I will treasure for ever."
"Nowhere else have I seen the pretty heart urn/container 💗 I keep it on the bed next to me."
"Thank you so much Cherry Tree Pet Crematorium for the beautiful casket with ‘Kizzy’ engraved on a golden plaque."
"The forever jewellery was a nice touch and is stunning."
"The beautiful little wooden box forever engraved with her name can now, and will be, by my side always."
"We had a beautiful little basket scatter box which Joseph engraved for badger and also some ink paw prints done which came out so well."
Cons:
"The Resin is also perfectly sealed to avoid water damage."
Professionalism
Pros:
"Mark was polite and helpful, advising on the choice of caskets and was very professional but friendly."
"Jess explained the whole process step by step giving us plenty of time to spend with Willow, not rushing us."
"Joseph was nothing but understanding and helpful."
"They are extremely professional and offer you a personal touch rather than treating you as just another customer."
"Mark in particular was very professional and very caring."
"The professionalism and friendly nature of Mark and John at Cherry Tree was commendable."
"Sean was wonderful. He was compassionate, kind and very patient which made my heartbreaking goodbye a little easier."
Cons:
"I would't hesitate to recommend their services to anyone."
Availability and Efficiency
Pros:
"I was able to phone and speak with somebody on a Sunday to make my appointment for the following morning."
"We were surprised to get a call the same day to collect him and were given an appointment really quickly."
"We called late at night to our surprise there was someone there to take our call."
"Everyone was compassionate and understanding and at no point in the process did we feel rushed."
"We had our baby home within 4 hours of dropping her off."
"And the fact that you do ashes on the same day, meant the world to me."
"Thank you very much to Cherry tree for responding so promptly even with snow on the ground and difficult driving conditions."
Cons:
"To wake up on Sunday morning and know that you were available, to care for our beloved 14 year old cat, was a great comfort."
Commemoration and Keepsakes
Pros:
"The card and poem made us cry but helped us move on."
"You made things feel better because the love you show for our pets shines through."
"The frame we purchased with contains her ashes is a beautiful piece and I know she was cared for well."
"The card sent and poem written where so moving it was hard to stop the tears."
"When we picked up her ashes today, they were accompanied by a card containing the most beautiful poetic message which reduced us to tears."
"Thank you for the lovely card with poem it meant so much."
"I had a wonderful clay print and ink prints done and feel so close to her even more."
Cons:
"To be able to take Luna with me wherever I choose to be and still know that she is there alongside me has given me great comfort."
Environment and Setting
Pros:
"Such a beautiful place, we know that our Buddy was treated with kindness and respect and so were we."
"The location & place itself is beautiful and the tenderness shown to Milo (& us) at every stage really was second to none."
"Cherry Tree itself is a beautiful and serene setting."
"The premises are immaculate and set in beautiful Kent countryside."
"Cherry Tree is located in a lovely setting which is very peaceful."
"The drive there along the beautiful country lanes felt calming."
"As i drove along the drive of Cherry Tree i saw llamas in their field, beautiful flowers in their pots and a very friendly warm welcome at the end of the drive."