Waitrose & Partners Cheltenham Reviews Summary

Eco-Friendly Practices

Pros:

• "ZERO PACKING FOOD - BRAVO WAITROSE."
• "Section to use and fill your own containers (rice oats etc) to reduce single use plastic is excellent."
• "The newly refurbished store with bring your own container, bottle for dried foods and wines is enterprising."
• "Recently remodelled in 2019, the supermarket now features a ‘packaging free’ section which allows a much greener environmental impact on your purchases."
• "Waitrose has totally embraced eco-friendly packaging and tries to limit waste with their new re-filling stations."
• "This is clearly a showcase store for Waitrose. There's a great selection of eco-friendly refills and unpackaged goods, from washing liquids to pasta and beer!"
• "Love shopping here since the refurbishment, especially the packaging-free aisle for wine as well as washing up liquid and other staples."

Cons:

• "Not sure about DIY cereals, doesn't look very hygienic somehow."
• "The 'unpacked' is a great start but we used the supplied paper bags rather than the containers."

Store Layout & Design

Pros:

• "Like the new layout and the fact you can take your own containers for things like rice, pasta, nuts, seeds etc."
• "Cheltenham store is a lovely spacious, light, modern store."
• "The new layout following the refurbishment is in my opinion much better than before."
• "The store is openly spaced out unlike other supermarkets I've been to."
• "All the aisles are wide, unlike other grocery stores, and there is a logical layout to the store."
• "The refurbished store in Cheltenham is well laid out and has great choices and reasonable prices on a wide range of good quality food."

Cons:

• "Decor very dated and tired."
• "Now it has the same feel of a Tesco Metro."
• "The aisles are dark and narrow; the products densely displayed and it is essentially similar to other stores except more expensive."
• "Aisle layout although generous in space seems uncoordinated."
• "The taxonomy feels different to the extent that, for example, 'fish' is spread out across the store."
• "Smaller and darker with quite cramped aisles."
• "Everything has been moved around after the refurbishment, and first time in since then, so couldn't find anything."

Customer Service

Pros:

• "Staff are outstanding... knowledgeable and friendly."
• "The lady who was there was helpful and very polite with us."
• "Somehow Waitrose staff always manage to make my visit pleasant, and I've been to stores around the country."
• "The staff were very helpful and went the extra mile."
• "Every time I have visited Waitrose they have always been very polite and professional."
• "Lovely, friendly assistants who are only to happy to help."
• "Staff helpful and happy to help you find something in particular when needed."

Cons:

• "The staff were all miserable, unhelpful and need a refresher course in customer service."
• "Cafe staff can be rude."
• "As a customer, I was thoroughly disappointed with the restaurant."
• "Terrible customer service. Staff without masks not maintaining 2m distance when restocking shelves."
• "The express checkout staff were rude in my opinion."
• "Forever surprised and disappointed by the air of arrogance carried among some of the staff here."
• "Went to click & collect at Waitrose Cheltenham, the older lady behind the counter had poor customer service."

Product Availability & Variety

Pros:

• "Big Waitrose. Lots of choice."
• "My favorite supermarket in town!! I just love the selection of products and that they try to be environmentally friendly."
• "The only supermarket in Cheltenham to get a great selection of fish and seafood."
• "Supermarket in General: Good layout, plenty of choice and a good selection of veggie, vegan, free range and organic choices."
• "One the widest selection of products on British market. Exclusive products, always fresh and best quality."
• "The store stock everything we wanted at the right price."
• "Great staff and amazing selection of fresh and organic food."