Apple Flooring Ltd Reviews Summary

Customer Service

Pros:

• "Mark's professionalism and commitment to customer satisfaction make them stand out in the industry."
• "Mark called us once the job was complete to make sure we were happy."
• "Mark’s clear passion and knowledge for his trade set me at ease."
• "Mark went above and beyond to help us get our flooring within 48 hours."
• "Mark the head guy was really helpful not the pushy salesman at all."
• "Mark was really helpful and went above and beyond with his customer service."
• "Mark has been courteous and professional throughout, helping us choose the flooring."
• "Mark was extremely knowledgeable and helpful over my choice of flooring."

Cons:

• "Do not leave without a receipt. Otherwise, you'll never get one."
• "Very poor customer service ! Talk lots and said they would email a quote, a week later nothing."

Product Quality and Selection

Pros:

• "The show room has a huge variety of brands all at different price points and styles."
• "We ordered 70m2 of a beautiful quality extra wide/long Boen floor, at a price that was way lower."
• "Fantastic product, best I’ve seen in years. Customer service is unquestionable the best service."
• "Fantastic amount of top quality wood flooring/luxury vinyl to choose from, & now carpets all at great prices!"
• "We have just purchased 60sqm of oak flooring and the quality is amazing."
• "I am so pleased with my new LVT Flooring! From start to finish - impeccable service."
• "Have recently just had Amtico flooring .. Service was excellent from start to finish."
• "Stunning range of top quality flooring. It is impossible not to find the perfect flooring."

Cons:

• "We had a bad experience with another local flooring shop, where we were sold faulty goods."
• "Paid this scammer to supply my flooring which never arrived!!! Quick to take our money but they’re never available when you want it back!!"

Installation and Fitting

Pros:

• "Lance and Brad were lovely and did a fantastic job."
• "Dan left the kitchen clean and tidy each day. Dan was a great guy, a pleasure to have in the house and did a really great job."
• "The fitter was lovely and did an immaculate job."
• "The fitters were very professional, polite and took pride in the install of the job."
• "We had Khars Nouveau Blond flooring filled in both our dining and living rooms. Price was very competitive, service efficient and the fitter very professional and helpful."

Cons:

• "Came to the rescue to sort out a poorly laid floor. Really friendly and explained fully what was needed to be done."

Pricing and Value

Pros:

• "We ended up going with the Invictus range, this was very reasonably priced and looks amazing."
• "Apple flooring really helped me out when I was in a tight spot only needing a small amount of flooring. Mark went out of his way to help, couldn't ask for more."
• "The price was the best in the UK and dealing with Mark was a pleasure."
• "Fantastic service and a wide range of choice. The Oak Animoso and Oak authentic flooring we recently did looks great and we are really happy with the quality of the product. The price is quite attractive as well."

Cons:

• "Disappointing to say the least. Do not leave without a receipt. Otherwise, you'll never get one. Don't expect a refund for returned goods."