Buns Burgers Lenton Reviews Summary

Food Quality

Pros:

• "The most juicy, moist, tastiest burger I’ve had for a long long time."
• "Their buns classic cheese is so delicious."
• "Very nice shakes. Quick delivery. Loved the dirty fries. Burgers were tasty and packed with indulgence."
• "Burgers had spicy sauce but slightly dry. Would happy to order again and probably try their milk shakes."
• "Best burgers 🍔 in the area honestly!"
• "The food itself was good quality and decent sized portions."
• "Food was good, amazing for the price £25 for 3 of us."
• "Food was great, we got burgers and chicken wings."
• "The burgers were delicious, the milkshakes were to die for and the fries were incredible!"
• "Every time I go food is on point. Love the loaded fries and the smash burgers I have tried all of them now, they are all good so can't choose which ones my favourite."
• "Burgers were amazing!!!!! Loaded fries were 10/10."
• "The food was amazing, im very fussy when it comes to my food but Buns was worth every penny."

Cons:

• "I ordered a milkshake not ice cream."
• "The crispy chicken burger, first it was nothing like the picture, it was really really oily."
• "The spicy chicken burger was okay, and I was given just a cup of ice cream in a labelled milkshake cup."
• "The lady on the phone said it would be hot. I’ve just received the food and it is freezing cold."
• "Ordered direct via their website where it stated 15% off on orders over £15, spent well over that and no discount was applied. Food eventually arrived after almost an hour and was just warm."
• "Horrifically overpriced. The food is 30% more expensive than displayed on their own website."
• "The burger bun was overcooked and dry - brioche should just be lightly toasted, not heated to a crisp."
• "Chips were wonderful though."
• "The kids meal was also a rip off at £8 for some nuggets, chips, and a Capri Sun."
• "Milkshakes are now £7 each."
• "Food arrived well over an hour late, and when it got here, they didn’t even have our order correct."
• "Ordered 29 burgers as soon as they opened and when we went to pick them up the service was great!"

Customer Service

Pros:

• "Friendly, quick service served fresh in a clean & welcoming environment."
• "Honestly these guys have the best customer service ever."
• "They went out their way to make sure we were happy. Every member of staff, even the kitchen staff said bye and thanked us when we left."
• "The staff are AMAZING 🤩 and their food is even better."
• "The customer service I received for my delivery was absolutely amazing!"
• "Customer service was brilliant, will definitely visit again!"
• "Every time I go food is on point. Love the loaded fries and the smash burgers I have tried all of them now, they are all good so can't choose which ones my favourite."
• "Ordered on Uber eats and honestly cannot fault it. Burgers were amazing!!!!! Loaded fries were 10/10. Couldn't recommend this place enough and will be ordering again."
• "Very good customer service one of the best ive seen for while really good food with top end burgers workers are all good especially the kind man at the front"

Cons:

• "Waited over 2 hours for my delivery & it never came."
• "Customer service was shocking. Don’t waste your money & order from here."
• "The lady on the phone said it would be hot. I’ve just received the food and it is freezing cold."
• "Ordered direct via their website where it stated 15% off on orders over £15, spent well over that and no discount was applied."
• "Food eventually arrived after almost an hour and was just warm, unfortunately our drinks as part of the meal deals were missing."
• "No way of being refunded via the website and have to call to arrange a refund in cash or future credit."
• "It is doubtful we will order from here again."
• "Horrifically overpriced. The food is 30% more expensive than displayed on their own website."
• "Customer service from the lady on the till was lacking. She was busy talking to someone about a job whilst I was standing there waiting to order, and she rolled her eyes when I questioned why they couldn't stick some cooked onions on my burger."
• "Ordered on uber eats order ment to arrive 1145 to 1205 0018 still no food rang was told another 20 min didn't offer no form of compensation and seemed not bothered in the slightest SPEND NEARLY £50 TO BE TREATED LIKE THAT WONT ORDER AGAIN"
• "Ordered off Just Eat and the food was absolutely amazing! We got 30% off when we spent £20 which was amazing!"
• "The food was gorgeous, the burgers were the best burgers we’ve ever had, and the milkshakes are incredible!"
• "Do not order from here. Been in store and it’s been fine however when ordering online it’s a different story. I ordered a chicken burger (I asked for no cheese on it) fries and a milkshake. They sent the burger with cheese on and forgot my milkshake? Doesn’t take a genius does it really. From my assumption it’s lazy staff not taking care of the order properly and because it’s ordered through uber it’s ‘out of their control’."
• "Waited over 2 hours for my delivery & it never came. Every time I kept ringing the restaurant I was being told 10-15 minutes & that my order had left the restaurant but no real updates. Customer service was shocking. Don’t waste your money & order from here."
• "Avoid at all costs. Worst £15 I’ve ever spent on fast ‘food’. Ordered the yo spicy beef burger and asked the lady twice for no gherkins however it still came with a generous amount on it. Waited 15 minutes for the food which I thought was a good sign however how wrong was I."
• "Do not buy anything from this place, the chicken wings I bought tasted like pure vinegar. They took two hours and 40 minutes To arrive via just eat, the customer service was rude."
• "Waited an hour for delivery, gave milkshakes with no straws! Shows they don't check orders before they send it out! No quality control!"
• "The lady on the phone said it would be hot. I’ve just received the food and it is freezing cold."