B&Q Cheetham Hill Reviews Summary

Customer Service

Pros:

• "Russ went above and beyond helping us and gave us lots of advice and really made us feel valued as a customer."
• "The best B+Q store I have come across in the UK, and I have visited quiet a few over the years from Swansea and Cowley in the south to Huddersfield, Oldham and Bury in the north and this store and it's brilliant staff come out on top ...well done Cheetham Hill, you do Manchester proud."
• "Collette in the paint department could not have been more helpfull in assisting us in getting exactly what we needed, spending a good 30 minutes to find the right colour."
• "Just been to BandQ at the fort. I was helped by two lovely ladies, brenda and kirsty. They were extremely helpful and professional."
• "Fantastic customer service from Andrew in the design / planning team."
• "Give that woman a promotion! Hannah was a star today."
• "The staff have always been so helpful advising and showing you where to find the item."

Cons:

• "Absolutely awful service staff wandering around with their heads in the clouds and when you try to get there attention then they're suddenly deaf."
• "Extremely unhelpful staff, if you can find any. Appears to be Prejudiced to us disabled."
• "Worst branch ever I received a confirmation to receive my order by SMS state that is ready to collect, when I arrived to the branch they told me we don't have it as it out of stock."
• "The staff wasn't that helpful i have bad movement at the moment so walking round was a nightmare on asking for a product they just pointed its down there and carried on discussing there night out."
• "Online click and collect is absolute rubbish."
• "Yet another experience of bored staff roughly indicating an aisle and direction left/right high/low, then 5+ minutes hunting in the right place for the thing out of stock."
• "The worst part was when I asked for information to a couple of team members."

Store Layout & Stock

Pros:

• "Big, well stocked, bright and airy with helpful staff... when you find one."
• "It also has a big garden centre to explore and a trade point."
• "Had a great experience shopping in B&Q Garden center. Plenty of stock and good variety of items."
• "Very large store with a wide variety of products from nails/screws, paints, timber, plumbing, electrical, decorating materials and garden centre, as you would expect."
• "Great store with lots of choice to get any job done."
• "Well-stocked B&Q beautiful plant section with great prices during sales for succulents."
• "Easy to get straight to what is needed as its really well sign posted, good choice in the garden centre."

Cons:

• "No shopping baskets available. Next to no Christmas decorations."
• "Bought some timber and wanted to cut in store so they fit in my car, they said they don't cut that kind of timber."
• "Paint rollers are scattered all over the place and either horrendous quality or stupidly expensive."
• "Went here today early morning around 8.45 to look at some wardrobes, they only had 1... i wont recommend to come here."
• "For example, taps can be found in 3 different areas of the store. Why not put them all in one place?"
• "Always very poor stock. Problems with cutting service. Short staff. Just dirty and dusty."
• "They had many many of the shelf I wanted... but NONE of the specialist fixings to actually put the shelf up!"

Pricing & Online Experience

Pros:

• "You can do it when you B&Q it for all your DIY needs this is the place to be and if you know what you are getting check online and buy as sometimes they run out of stock so buy online and collect in-store."
• "They do have regular sales on and stock the majority of items you will need for most jobs."
• "Everything thing you need for D. I. Y or Gardening under one roof, easy to navigate the store."

Cons:

• "Would NOT recommend - have since has my kitchen, planned and fitted by an independent kitchen fitter in north Manchester who actually turned up, on time, for all appointments."
• "Someone needs to update the website, we went here because we checked stock availability online but when we got there they were sold out, we even went online whilst we were there and it still stock available, even though the staff member we asked was very helpful we wouldn't have had to go had the website been updated."
• "Good quality stuff, but has anyone tried to shop online, register and relogin?? It is a nightmare! You cannot register, buy stuff online with ease."
• "Do not trust website for available stock I checked before travelling down to this store to find out item out of stock."
• "Great service only thing is when ordered online didn't have all things in stock rather than give me option to collect from another store issues me a refund had to wait up to 7 days."
• "As with most brick and mortar stores you can't do a quick search and find what your want in about 5 seconds. Also the prices are about 20-50% more expensive than online."

Staff Attitude & Helpfulness

Pros:

• "Staff were friendly, plenty of parking."
• "The staff are so friendly also when they saw us stuck, as they went by asked if we needed help."
• "A personal note - I feel the customer service at this store has improved vastly during the last few months. The staff seem happy to help and are very knowledgeable."
• "Raj was so kind and very helpful explaining what I needed or what was the best product to buy."
• "Had a fantastic experience, could not fault the staff at all!"
• "Friendly staff good prices."
• "The staff have always been so helpful advising and showing you where to find the item."

Cons:

• "The customer is as non-existent as the staff. Was in the store waiting for service for 45min after going to the tills twice, to request service."
• "Some of the staff were rude!"
• "When I finally found a staff member she was rude and argumentative."
• "These guys don’t want to work. They just sit on a groups and chat and hide when they see a customer or pretend they can’t hear you when you call."
• "Never seen a rude staff like Tracy who working in this shop. Also, a racism person don't even know how she pass the interview and join a company like B&Q."
• "Although you can find everything there, things are very expensive compared to other markets. The staffs are very incompetent."
• "The customer service was very poor. Collette the manager was very rude and abusive."