Gourmet Burger Kitchen (GBK) Reviews Summary

Food Quality

Pros:

• "Really tasty burgers!"
• "Really nice food, too bad the vegan option aren't clearly stated besides the burgers."
• "Food was good; we had burgers including classic cheese, classic chicken and taxi drivers."
• "Burgers and sides were all delicious... one of the best burgers I've had by far!"
• "The Mighty Burger was one of the best burgers I've ever had - juicy, flavorful, and cooked to perfection."
• "Delicious burgers: Classic Chicken & Classic Vegan."
• "The food here was great."

Cons:

• "While the food is still ok, the tables and chairs/benches are very dirty/sticky and need a serious clean."
• "Don't expect great food just average food for big money."
• "The burgers are nice, but on this occasion I have to say that you can find better quality for less, our meat was a bit too burnt(still edible)."
• "Vegan burger was substandard, nothing special."
• "Chicken burger - most of chicken was overcooked and cold, as were the sweet potato fries."
• "Burger was too dry and burger bun was cold."
• "Worst burger I ever had for that extortionate price."

Service

Pros:

• "The person taking the order at the till was lovely."
• "Tell the wait staff what you need (dietary wise) and they are so accommodating."
• "We were served really quickly."
• "Service was smooth and smiley."
• "Service by Tarikul was top-notch - professional and attentive, making our visit memorable."
• "Service was quick and the waiters were happy to help with any issues that we had."
• "Fantastic customer service from the very attentive and informative staff."

Cons:

• "The waiters were standing like headless chicken, no one came to ask if we were ok."
• "Waitress got annoyed when called over."
• "Service is not great. Staffs are chatting to each other, literally doing nothing to customers."
• "Service was horrible."
• "Service was aweful. Left at the door for 10 minutes plus without even an acknowledgement."
• "The staff are no help AT ALL !! They stand at the bar conversing with each other instead of coming around to see if the customers are okay."
• "Service was a let down, host told us to order using the QR code system that did not work."

Price

Pros:

• "Went for the lunchtime menu, enjoyed their classic vegan burger. The burger, skinny fries and a free refill ginger and lemongrass drink all for just under £10."
• "They do have an offer 2 Burgers and fries for £20 and there isn't a peak restriction so it's on all the time."
• "Half price cocktails until 5pm are decent too - £4 for a cocktail is cheap, especially in London."
• "My friend took a lunch deal, 2 burgers + fries for 20£ so worth it."
• "Excellent food, only had the lunchtime menu but we got a large satisfying chicken burger and side salad for £6 each."
• "Meal of the day is tasty and affordable."
• "Price point is mid, but very good value all the same."