Photomart Reviews Summary

Customer Service

Pros:

• "Always receive 1st class service and advice from PHOTOMART."
• "Always makes sure we are happy with the service & provides brilliant customer service each time."
• "Can thoroughly recommend Photomart. Juan Silva could not have been more helpful, professional or approachable and provided a first class service."
• "I really appreciate her and the service provided she is a asset to the team."
• "Thank you so much for your help and support."
• "The company staff are very helpful and the delivery service is perfect."
• "Very Friendly customer service from JULIA. her exceptional customer service and always helpful."

Cons:

• "A terrible experience from the start, if zero stars was an option I would have selected it."
• "Absolutely terrible customer service. I had the wrong media sent to me, then promises of sorting this out, nothing happened, took over a week of phone calls and emails to finally get them to arrange collection of the wrong media."
• "Customer service is a low point."
• "The customer service deteriorated rapidly after a chap called Mark left."
• "They don't even care that we no longer shop with them."
• "Very incompetent company... Photomart seriously need to up their game or close. Seriously, their service stinks."
• "The guy on the phone couldn’t care less if he tried!!!"

Website & Ordering Process

Pros:

• "Their new website is a breeze to use and I particularly like the reorder option on my account which allows me to easily reorder printer paper without the risk of clicking on the wrong paper!"
• "very prompt and easy to log onto website with Photomart remembering my name, therefore easy to complete transaction."
• "the goods that I need are always in stock."
• "I can always get through on the phone really fast and they're really helpful, great next day delivery."
• "their online shopping is easy as well."
• "Order placed late in the afternoon and arrived next day, excellent service."
• "The delivery is very prompt, perfect for if I need to order media last minute for an event."

Cons:

• "but layout of selling page is not great on website with some products displayed poorly."
• "didn't like it where if i wanted 1 ink from 8, 8 were put into cart and i had to delete 7."
• "Trying to order something from site, but there site does not work. When you login the site crashes."
• "Terrible service, website crashed at payment, tried several methods to contact and was completely ignored til I chased them 3 times on the phone!"
• "This company don’t do what it says on the website you place an order on Monday it says same day dispatch if placed before 5:30 that it was placed much earlier."
• "Told me they would issue a new order and send with fedex next day delivery and would be dropped off the same night at 5:30 on 14th and delivery next day however was collected from them at 1:30pm on 15th so still not next day and still haven’t got the order."
• "Ordered online for a flash and paid online. Then got a phone call telling me it is out of stock."

Product Quality & Availability

Pros:

• "Only used the Godox Gemini lights for a day but they seem good to me."
• "Speedy delivery, quality products and superb customer service."
• "I found their customer service to be always great and their product line did not disappoint proving to be both reliable and giving great results."
• "My new dye sub printer arrived promptly the next day and is working well."
• "Fantastic After Sales & Technical Support...!! Their Leading man, Iliyan, at Technical Support is amazing - he's so knowledgeable."
• "The products and service are without question Excellent!"
• "They have everything in stock when you need it and offer a first class service especially on the trade counter."