Hk Hammam & spa Reviews Summary

Facility Cleanliness and Ambiance

Pros:

• "The place and its facilities was super clean."
• "The facilities are clean and you have access to the shower, steam room, and sauna."
• "Beautiful venue, clean, relaxing, and smells great."
• "The facilities were well maintained also."
• "Facilities are immaculate/clean and modern."
• "The environment was very clean too!"
• "The steam room and sauna - very clean."
• "The spa itself is calming and the facilities are perfect to relax."
• "Everything is beautifully clean and Covid measures are in place."

Cons:

• "There is not a proper place to change, just an opening to one side."
• "There's only one open changing room (no door, no lock, no privacy) and a public shower for guests."

Staff and Customer Service

Pros:

• "The manager as well as all staff were friendly."
• "Shima was super friendly and made me so comfortable."
• "Hazneh was so friendly and welcoming - as were all the staff."
• "The staff were incredibly helpful and made me feel comfortable as a solo male guest."
• "The staff are always friendly and attentive."
• "Everyone was so welcoming and caring."
• "All the staff are so friendly and attentive, the service is fantastic."
• "Hawa is amazing and I can honestly say I had the best massage experience in the UK I've ever had."

Cons:

• "My boyfriend and I met a male at the reception who was okay to deal with but seems lost and can be very blunt."
• "The manager is very rude. They claimed that it’s our fault for booking on the phone."
• "They told me 'on arrival' that I needed a swimming costume and a towel."
• "The owner arrived and told me the info was sent to me by email. (We had just established with the lady on reception that no one had taken my email address so that this was impossible.)"

Treatment Quality

Pros:

• "Got the traditional hammam and the Swedish massage would definitely recommend these treatments."
• "I had the lymphatic drainage massage and I will be booking another session."
• "I indulged in a body scrub and facial, both of which were fantastic."
• "The massage we booked was excellent."
• "Felt authentic. The team are welcoming and very good at their job."
• "The treatments of the highest calibre, the products used of excellent quality."
• "The Royal Hammam treatment was just divine, I felt (and slept) like a new born baby afterwards!"
• "We had the Moroccan Hammam and full body massage. We left feeling rejuvenated and relaxed."

Cons:

• "They rush your service and finish early."
• "I resorted to leaving the spa with my hair still wet and a towel on my head."
• "As a black woman with natural hair, it was unfortunate that my hair wasn’t washed properly."