Octave Reviews Summary

Customer Service

Pros:

• "The staff was super helpful and knowledgeable."
• "Russell and Grant went out of their way to ensure I was able to get what I was looking for."
• "Always happy to help with anything I've needed or asked about."
• "Russell and the team were absolutely legends during my brief visit to the shop."
• "Russell made me feel so at home."
• "Service and selection cannot be beat."
• "The guys that work there are very nice and relaxed."
• "Service and selection cannot be beat."

Cons:

• "None."

Product Range and Quality

Pros:

• "Range of products available is extensive, everything you need for whatever direction you choose to go."
• "This shop is amazing! I went in looking for a new acoustic guitar and the guys there were so helpful."
• "Fantastic music shop, professional and passionate staff, capable of providing all requirements from beginner to professional."
• "They have all sorts of instruments and music books, plus more specialised bits too."
• "Just purchased a beautiful Vintage branded Les Paul electric guitar, the service was first class."
• "Great local store for all your music requirements."
• "They have a large selection of instruments as well as books to get you started with whatever instrument you choose if you are a beginner."
• "A 'proper' music shop that has been established for over 30 years selling a wide-range of sheet music, books, instruments, accessories etc."

Cons:

• "None."

Expertise and Knowledge

Pros:

• "Both him and Grant are both full of knowledge and always willing to lend a hand or are available to have a chat."
• "Grant has been just what you need as a tutor to settle the nerves as you start the journey. He is so knowledgeable and passionate about music."
• "Grant provided lots of useful tips and useful information along the way."
• "Russell and Grant are super passionate about music and musical instruments."
• "Russell and Grant two laid back pros who know their stuff."
• "Very professional and friendly service. Russell and Grant are both very knowledgeable."
• "Russell was incredibly helpful and knowledgeable. Nothing was too much trouble."
• "The staff are friendly, professional and very knowledgeable with immense patience and always willing to help."

Cons:

• "None."

Overall Experience and Satisfaction

Pros:

• "Overall the experience was the best I’ve had in a music shop and I won’t hesitate to visit again."
• "I'm very happy and would definitely recommend."
• "Amazing local music store, so lucky to have it in our area."
• "I recently bought a keyboard from Octave, Dunstable, and was delighted with the help and advice I received."
• "You won't find a better community music shop than Octave Music."
• "Highly recommended for ALL your musical needs [great stock of all instruments, song books and accessories]."
• "I am very pleased with the quality of the Yamaha digital piano which I recently purchased from Octave for use in my local church."
• "My experience with Octave was very pleasant. The guys that work there are very nice and relaxed."

Cons:

• "None."