PMT Nottingham Reviews Summary

Customer Service

Pros:

• "Really friendly and knowledgeable staff, couldn't ask for a better experience."
• "The staff were more than welcoming and helpful."
• "Jonny was extremely knowledgeable, asked questions about what type of sound I was after."
• "Whether you're looking for a place to buy, test or meet musical equipment, this place is here."
• "I don’t normally leave reviews, but I received such good service I’m compelled to leave one."
• "Fantastic, and possibly the only music equipment store left in Nottingham."
• "I was served by a young man named Oli today, as soon as i came in he greeted me with a smile."
• "Very helpful staff, they have a lot of time for you and happy to demo and talk about stuff."

Cons:

• "Don’t bother. Bought a guitar from them and no one in store able to fix, advise etc even when offered to pay."
• "Bit disappointed, paid £300 for a guitar, asked them twice to tune it before I picked it up, and they didn’t."
• "The staff is a hit&miss. Some very classic hustling salesmen in there."
• "Really bad service. 5 people behind the tills, no-one asking if I needed any help."
• "Customer service is really bad they seem to blame it on not enough floor staff, more interested in stuffing their faces and drinking tea."
• "Just a quick shout out for the team at PMT Nottingham and Dan especially. I received amazing customer service."
• "A trust issue here. Afterall I need to be able to totally trust the member of staff in the shop with anyone of my special musical instruments."
• "Good shop, bought an Ibanez SIX6FDFM guitar from them, I'm a raw novice but staff member was patient, knowledgeable and helpful."

Product Quality and Selection

Pros:

• "Fantastic shop. Well laid out. It's like a sweet shop!!! I could have spent hours in there."
• "Great selection of premium to beginner guitars both electric and acoustic."
• "They have everything you would ever need. This time I went in for a microphone for vocal recording."
• "Incredible shop, friendly, knowledgeable staff who are always willing to help."
• "A great range or guitars, amps drums and all manor or related things, all you could need."
• "The shop was surprisingly massive. There was a very nice pattern how all the instruments and amp were set up."
• "Great selection, lots of instruments, and good instruments in fact."
• "They have a wide range of gear and a great second-hand range, as well as being very reasonably priced."

Cons:

• "Don’t purchase your guitars from here. Purchased a fender jazzmaster from this store in may for my boyfriend, workers in there were very friendly, upon purchasing it they all marvelled at how pretty the guitar was I had decided to buy and played around on it themselves."
• "Just a chain. Staff couldn't be bothered to walk back upstairs so I could look at the drum dept which was a bit scruffy and poorly stocked."
• "I've been to PMT twice, once for a guitar and once for headphones. Both times they didn't have the items advertised on their website as instock."
• "Went in today due some advice on my son just starting the keyboard. A great guy gave us sound advice with no pressure. We bought straight away and he is now happily playing away!! Great store and lovely people."