360 Play Stevenage Reviews Summary

Staff and Service

Pros:

• "Good couple of hours wasted while the kids run riot nice and tidy and friendly staff."
• "We have an annual pass which means that you can attend without restriction or pre-booking."
• "Lovely staff, great restaurant."
• "Some of the staff are very kind and respectful here."
• "The staff were amazing helpful and went out of their way to make you have a pleasant stay."
• "Man running the carousel was the opposite. Friendly smiling and spoke to all the kids."
• "The staff here at Stevenage 360 are really fab! They are all so friendly and so helpful nothing is too much trouble for them."

Cons:

• "Also, most of the staff at the front seem so miserable like they dont want to be there."
• "Never ever experienced such irresponsible, uninterested, and extremely dull staff (receptionists/front desk/ticketing staff)."
• "There weren’t enough staff serving and preparing food."
• "One of the ladies at reception desk has a very rude attitude, she is not polite at all, extremely bad attitude."
• "Staff were rude and lazy."
• "Staff were not rude but just disinterested in general."
• "Very disappointed!!!!! With this place … With the people working there …"

Facilities and Cleanliness

Pros:

• "The toilets always seem clean."
• "It is clean, well maintained and has a good variety of things to do to suit different ages."
• "The equipment is in generally good repair and seems to be mostly clean."
• "The cleanliness is remarkable."
• "A very clean place."
• "Nice and tasty menu, clean all around."
• "Generally clean, however time of day plays a big role as more adults and children means more mess."

Cons:

• "Floors had not been mopped or hoovered. Hand sanitiser was empty and had to ask staff to fill them up."
• "The toilet floors were awash with urine (pleasant when wearing only socks), the baby change unit was just too disgusting and floor in the restaurant was sticky with dirt."
• "Facilities not great, privacy and basic hygiene very poor."
• "The floors and tables are sticky, the chairs are dirty and the carpeted areas look as if they haven't been cleaned since the day they were installed."
• "The toilets are a disgrace."
• "It’s very very dirty, the toilets are filthy and some of the soft place equipment has been repaired with gaffatape!"
• "This place is filthy dirty!"

Value and Pricing

Pros:

• "Stevenage 360 is excellent value for money and a great place for kids to use their imagination!"
• "The price is extremely competitive and the fact they have unlimited time is brilliant."
• "360 is not cheap but I often get there at 10.00 and they're still happy 6 hours later and reluctant to leave at 4.00 so I would consider it good value."
• "We have a play pass which is great value for money and it's so big we can spend hours there no problem without getting bored."
• "Food is lovely and very well priced."
• "Reasonable prices, adequate to what they offer."
• "Food well priced and looks pretty good for such an establishment."

Cons:

• "But what did disappoint and a complete rip off was the hot drinks and cakes and biscuits platter for adults."
• "I would say pricey considering you have to pay for each adult as well."
• "Not only is it Over priced."
• "Snacks and drinks are pretty expensive."
• "Standard off peak ticket price for a 1 year old I think is very high at almost £9."
• "We were going to come here this week for the half term, but when booking I couldn’t understand why it was so expensive… Then I saw the VAT that’s added on top of the booking!!"
• "But I was deeply shocked and upset that your company charged me and my partner £3.95 each to enter on top of the £10.25 for my son to play."

Food and Dining Experience

Pros:

• "Also I had a healthy and delicious coconut curry, freshly cooked with bay leaves (just as good as a restaurant)."
• "The food is fine and I've always found the staff helpful."
• "Nice coffee for adults and tasty cakes."
• "The young gentleman was very nice and kind when he bought out our food."
• "The games and music are fun."
• "You are allowed to take kids food in."
• "My kids love playing there and I have had no problem with 360 play."