Address: 2/8 Luton Rd, Dunstable, LU5 4UR, United Kingdom
Phone: +441582477585
Rating: 3.6
based on 278 reviews.
Customer Service
Pros:
"Staff and services is nice but I feel bad for them dealing with them trouble makers all the time."
"Lovely experience as whole staff was very friendly and helpful."
"Shout out to Sheron who has the best customer service I’ve ever received from McDonalds!"
"The staff are friendly and attentive and the service is usually fast and accurate."
"Kind and helpful counter staff."
"The young lady who was extremely polite and took my complaint in a polite and professional manner."
"Very good service, food has so far been served hot & fresh, they keep everything clean and tidy and serve with a smile."
Cons:
"The gentleman on the tannoy/intercom was rude, abrupt and ill-mannered."
"Rude staff."
"Very disappointing customer service."
"The manager exhibited a level of rudeness and disrespect that I did not expect from a reputable establishment like McDonald's."
"Very bad custom service, stuff is rough, not helpful at all."
"Service staff are not accommodating and you will feel they forcing themselves to work."
"Terrible service and some of the staff are very rude and unhelpful."
Order Accuracy
Pros:
"Cheeseburgers very good and hot."
"Pretty accurate the orders but how McDonalds used us, you should double check the order when staff handles to yourself."
"Table service was fast even though I'd customised an item."
Cons:
"Waited 25 minutes and my order was still wrong."
"Lucky to get 1 star from me, every order I have ever had from this McDonald’s has been wrong, they consistently miss something from the order."
"Had multiple orders incorrect and had to return each time."
"Pretty standard but the last couple of times I've visited the drive thru, things have been missing or mixed up in the order."
"Food order was wrong. No fries and only 2 halloumi fries!"
"I ordered egg McMuffin for someone vegetarian who only eat halal food and I was given bacon inside."
"99.9 percent your order is wrong, and you don’t realise into you get home."
Food Quality
Pros:
"Food is delicious everytime i am coming."
"Food is almost always hot and fresh."
"The food is always good here. Great coffee and very helpful staff."
Cons:
"Fries at totally disgusting."
"The food is normally cold when going through the drive thru."
"Ordered chicken nuggets and medium fries via drive through.. both items not even like warm but cold."
"Food never looks appetising."
"Food was luke warm cold new paper drinking straws not fit for the job fall apart needs more than 4 of them to drink a medium milk shake."
"Food was cold considering they aren't busy and spent most of the time giggling and mucking about."
"Came to Dunstable Mcdonald’s for lunch last thursday, I ordered a big mac with large fries and a large lemonade, I sat down and opened my big mac box, opened my burger and found a green snot like substance on my burger patty."
Facility and Atmosphere
Pros:
"Toilets were clean and the service decent, can't ask for much more."
"The atmosphere was very bright with amazing music had lot of lights and tabs for kids and 2 game tables."
"There are protective dividers at the collection point in-store and a sanitising station near the entrance."
"Not too busy. There are plenty of seats."
"This is a great one to take little kids to as upstairs they have a mini play area for them (aged up to 6) plus some tablets they can play games on."
"Lots of seating."
Cons:
"I’ve never been in such a dirty restaurant in my life. Food, ketchup, empty packets strewn all over the seating area."
"A customer slipped over on a wet floor and the staff member who was mopping it said 'what do you want me to do about it' health and safety issues here I believe!"
"There’s no atmosphere. I remember this place in the late 90s early 00s and it was a great place to be."
"Someone cleaning windows round me. No atmosphere at all!"
"Rats running around wouldn't mind if I was a the zoo."
"But hate the kids or teens I should say that always hang around the place, swearing, smoking, littering."
"This McDonald’s need to be shut for health and hygiene reasons."
Technology and Innovation
Pros:
"One thing I do love though is the ordering screens. I'm fussy so it's ideal for me. Customization is the way forward."
"I've also done the drive through and it's really good."
Cons:
"Nearly all automated ordering now rather than human staff and this is topped off by the fact that the milkshakes machine is broken 90% of the time."
"Don't like the auto ordering."
"Apparently good customer service consists of not being able to order face to face anymore... everyone has to order via touch screen machines."
"Tried using the app to order food. It failed to recognize where I was, even when I was in the restaurant."
"Machine didn't produce receipt."
"BE CAREFUL if you order through the McDonalds telephone App as you may not get items on your order and there will be no effort at all to rectify this by either MCDONALDS OR UBER."
"Poor car park design which hampered parking and leaving."